Thomas Cook has announced the launch of its new service called ‘Home Collection Services’ which includes a doorstep pick-up of documents and a live tracking feature. Aimed at enhancing customer experience, this facility will be offered on a pan-India basis in partnership with Blue Dart.

Customers need to log on to, and as part of their visa booking, choose the “Collect from Home” option for their documents, and schedule a pick-up for delivery to the closest Thomas Cook India branch. Customers can also track their shipment and receive updates on the delivery status.

Amit Madhan, president and group head – information technology and e-Business, Thomas Cook (India) said, “Visa processing is usually considered to be a stressful experience for travellers. Hence, to enhance convenience while saving time, and assuring the safety of their documents, we are delighted to launch our ‘Home Collection Services’ for Visa documents. Through this service, our aim is to provide a smooth, safe, and seamless customer experience.”

Currently, Thomas Cook India’s online visa services offer customers visa assistance for 150 countries including USA, UK, UAE, Singapore, Malaysia, Canada, Australia and New Zealand among others.

Natasha Nitturkar