Malaysia Airlines introduces refreshed in-flight offerings

7 Aug 2019 by Jackie Chen
Malaysia Airlines’ new amenity kit for Business Class (left) and Business Suite (right)

Malaysia Airlines has recently upgraded its in-flight offerings with new amenity kits, wifi and renewed soft cabin furnishings, which will be rolled out from this August.

The Malaysian national carrier has become the first airline to partner with London-based leather goods manufacturer Aspinal of London to provide travel amenities, which will be made available to Business Suite and Business Class passengers travelling on select Airbus A330 and A350 flights flying to Melbourne, Adelaide, Sydney, Brisbane, Tokyo Narita, Seoul Incheon, Beijing, Jeddah, Medina, Auckland and London.

The amenity kits are based on Aspinal’s wash bags and feature different colours. Business Suite passengers will get a navy blue bag (see the picture above, right), while Business Class travellers have a selection of three colours: navy blue, burgundy and black (see the picture below).

Malaysia Airlines’ new amenity kit for Business Class

The amenity kits contain French skincare brand Payot’s lip balm and its hand and body lotion. Other travel products inside the amenity kits include an eye mask, a pair of socks, toothbrush, toothpaste, mouthwash, comb and earplugs.

In addition, in-flight wifi service, initially launched in the airline’s A350-900s, will be extended to its A330 series aircraft, which operate select Australian and North Asian routes. The carrier plans to make wifi available on all its wide-body aircraft by the middle of 2020.

Malaysia Airlines currently has three paid in-flight data plans: “Lite” (US$2 for 10MB) for instant messaging only, “Social” (US$10 for 50MB) for light usage, and “Business” (US$25 for 200MB).

Passengers will also see renewed soft furnishings in the cabin, which feature the corporate blue tone and are inspired by the Malaysian traditional “songket” motifs of its cabin crew’s kebaya uniform.

Commenting on the news, Lau Yin May, Malaysia Airlines’ Group chief marketing and customer experience officer, said: “Malaysian Hospitality encompasses all aspects of a customer’s experience, hence, we are constantly improving our services and products to provide only the best to our passengers and ensure it mirrors the true vision of Malaysian Hospitality.”

Business Traveller previously reviewed the carrier’s A350 business class service. In June, Malaysia Airlines signed a tentative agreement with Singapore Airlines to widen their existing partnership on codeshare flights and frequent flyer programmes, while it also signed an MoU with Japan Airlines in May for a new joint-venture partnership.

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