Air France has launched a new “proactive travel insurance” in partnership with Allianz Travel, which will see customers compensated €50 if their flight is delayed by more than two hours.
Travellers will be eligible for the payment if they book direct at airfrance.fr and take out Allianz Travel insurance.
Customers do not have to file claims or provide receipts to receive the compensation – they will receive an SMS and email following a reported delay of more than two hours, with a link directing them to a secure website where they can input their booking reference and bank details.
The payment of €50 (per person) will then be made within five days.
The carrier says that the compensation is valid “for all flights operated by Air France, whatever the destination, on both outbound and inbound flights”.
Air France has stressed that the payment “can be combined with the financial compensation offered by the airline under European Regulations”.
Noël Ghanimé, CEO of Allianz Partners France, said that “Initial feedback from beneficiary customers has been excellent”, while Patrick Alexandre, EVP Air France-KLM, Commercial, Sales and Alliances, commented:
“We are very happy to strengthen our joint offer with Allianz Travel with this new service. With proactive insurance, we offer the customer an even simpler trip with minimum stress, notably in the event of travel delays. Customer satisfaction remains at the heart of our commercial strategy.”
Subscribers to Business Traveller can read our recent Out of proportion Opinion piece by John Strickland, in which he considers whether compensation culture is pushing airline payouts beyond what is reasonable.