In a recent announcement, Jet Airways has altered the penalty framework for ticket cancellation and changes for flights on its domestic network.
Starting from February 7, 2019, charges for changes including flight, date, sector, booking class, cabin, and refund penalties for ticket cancellations at least seven days prior to the date of travel will attract lower penalties as compared to the booking changes that are done within seven days.
Penalty charges of INR 3800 will also be imposed on the “flex” category of Business class — as per the full-service carrier’s website, till date, no cancellation charges were levied on this category.
Following is the chart with the new penalty framework
|Cabin||Brand||RBD||Within 7 days of Flight departure||Beyond 7 days from Flight departure|
|Change Fee||Refund Fee||Change Fee||Refund Fee|
|Premiere||Flex||C, J, Z||FREE||INR 3800||FREE||INR 3800|
|Classic||I||INR 2300||INR 4800||INR 2300||INR 4800|
|Economy||Flex||Y, M, T, U, N, L||INR 2300||INR 2800||INR 1500||INR 2000|
|Classic||Q, S, K||INR 2800||INR 3800||INR 2000||INR 3000|
|Saver||H, V||INR 3800||INR 4300||INR 3000||INR 3500|
|Deal||O, W||INR 4300||INR 4600||INR 3500||INR 3800|
|Lite||B||INR 4300||INR 4600||INR 3500||INR 3800|
Raj Sivakumar, Senior Vice-President, Worldwide Sales and Distribution, Jet Airways, said, “The new industry first, guest-friendly penalty framework is another innovative initiative from the airline. The tiered policy is a carefully crafted endeavour that allows our guests the opportunity to amend their domestic travel ahead of time offering additional value, choice and convenience.” jetairways.com