In a recent announcement, Jet Airways has altered the penalty framework for ticket cancellation and changes for flights on its domestic network.

Starting from February 7, 2019, charges for changes including flight, date, sector, booking class, cabin, and refund penalties for ticket cancellations at least seven days prior to the date of travel will attract lower penalties as compared to the booking changes that are done within seven days.

Penalty charges of INR 3800 will also be imposed on the “flex” category of Business class — as per the full-service carrier’s website, till date, no cancellation charges were levied on this category.

Following is the chart with the new penalty framework

Cabin Brand RBD Within 7 days of Flight departure Beyond 7 days from Flight departure
Change Fee Refund Fee Change Fee Refund Fee
Premiere Flex C, J, Z FREE INR 3800 FREE INR 3800
Classic I INR 2300 INR 4800 INR 2300 INR 4800
Economy Flex Y, M, T, U, N, L INR 2300 INR 2800 INR 1500 INR 2000
Classic Q, S, K INR 2800 INR 3800 INR 2000 INR 3000
Saver H, V INR 3800 INR 4300 INR 3000 INR 3500
Deal O, W INR 4300 INR 4600 INR 3500 INR 3800
Lite B INR 4300 INR 4600 INR 3500 INR 3800

Raj Sivakumar, Senior Vice-President, Worldwide Sales and Distribution, Jet Airways, said, “The new industry first, guest-friendly penalty framework is another innovative initiative from the airline. The tiered policy is a carefully crafted endeavour that allows our guests the opportunity to amend their domestic travel ahead of time offering additional value, choice and convenience.”