Port Authority, the operator of JFK, LaGuardia, Newark Liberty and New York Stewart airports, has launched a live tracking tool showing security and taxi wait times.
The information is displayed on the respective airport websites, allowing travellers to better allocate the time they need for a trip.
The system has been launched in phases since November, with LaGuardia’s Terminals C and D going live earlier this month. It is now available in 14 terminals across the four airports, with only United Airlines’ Terminal C at Newark Liberty still to go.
The project was a collaboration between Port Authority, the US Transportation Security Administration, and BlipTrack, which provided the software. BlipTrack has also worked on queue management projects with Iceland’s Keflavik International Airport, Cincinnati/Northern Kentucky International Airport, Amsterdam Schiphol, Manchester Airport and Birmingham Airport.
Port Authority said the tool was part of its “aggressive efforts to deliver an enhanced customer experience for passengers using its airports.”
Last year a survey found that one in seven US travellers had missed a flight due to long waits at airports.
Queue times at many US airports escalated in January during the longest government shutdown in the country’s history.
“In today’s increasingly interconnected world, the passenger’s journey begins before they leave for the airport,” said Port Authority Executive Director Rick Cotton.
“With this real-time data posted on each of the airport’s websites, wait times are now readily available to help reduce passenger stress and enable travellers to plan based on the wait times they will encounter.
“At the same time, as we saw during the recent government shutdown, the information makes it easier for airport staff to monitor checkpoint wait times and call for additional resources to congested areas.”
Peter Knudsen, General Manager at Veovo, BlipTrack, said: “We are thrilled that the Port Authority of New York and New Jersey have chosen BlipTrack to enhance the passenger experience in New York’s major airports.
“With the flexibility of the solution, that allows for the use of various measurement technologies and advanced analysis of data, across the airports and terminals, we are confident that it will present a unique opportunity to better manage resources and ensure that passengers enjoy a smooth travel experience.”