Lounge provider No1 Lounges is to manage Etihad’s lounge at Heathrow T4, in a move which will see the lounge rebranded as “The House – Home of Etihad Airways and Other Leading Airlines”.

In a statement provided to Business Traveller, the carrier said:

“Etihad Airways recently initiated a process of sourcing a reputable vendor to manage the airline’s lounge offering at key locations outside Abu Dhabi, starting with London Heathrow.

“No1 Lounges, a leading lounge services provider, was chosen as Etihad Airways’ partner for this innovative project, known as ‘The House – Home of Etihad Airways and Other Leading Airlines’.

“With this partnership, Etihad Airways aims to utilise the proven expertise and experience of No1 Lounges to enhance the lounge experience for its customers, building on the acclaimed Etihad Premium Lounge offering, and providing even more choice and quality.”

Etihad stressed that lounge access eligibility for Etihad customers has not changed.

Since this article was originally published, more information has been made available as follows:

  • The lounge will also continue to be used by the premium passengers of a small number of other airlines and, subject to availability, will be available for purchase by passengers of other airlines.
  • From launch, guests will enjoy a new, white-linen dining experience and a more extensive bar service, including freshly squeezed juices and smoothies, world coffees and a more sophisticated wine list.
  • Over the next year, the lounge will be reconfigured to include new lounge areas, bar, dining room, and reading room, as well as upgraded showers and prayer rooms. The new bar will also offer a comprehensive cocktail and mocktail list.

Last year Etihad introduced the ability for economy passengers to pay to access Etihad lounges worldwide, as part of wider changes including the removal of free chauffeur drive services for business and first class customers at international destinations.

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