Aer Lingus has announced plans to offer 20MB of free wifi to its Smart Fare transatlantic economy customers, and will also reintroduce complimentary refreshments for economy passengers.
The news was confirmed by the carrier’s CEO Stephen Kavanagh at this week’s APEX (Airline Passenger Experience Association) Expo, where he spoke of the airline’s growing transatlantic network.
Aer Lingus recently announced new routes to Minneapolis and Montreal, bringing the carrier’s North American destinations to 15 routes.
Speaking at the Expo Kavanagh said:
“We are announcing today our intent to offer a complimentary glass of wine or beer with the meal service to our transatlantic Economy guests and to provide free social messaging with 20MB complimentary wifi for Smart Fare transatlantic economy guests.
“Extensive feedback from our guests has informed these decisions as we adapt our offer to our guests’ needs.”
Kavanagh also said that the airline would unveil a refreshed brand identity in January, which would “reflect the airline’s modern outlook and ambition to be the leading value carrier across the North Altlantic”.
Earlier this year Aer Lingus announced a redesign of its uniforms worn by cabin crew and frontline ground agents, with Irish fashion designer Louise Kennedy, who has again been commissioned for the revamp.