Travellers departing from Sydney Airport’s Terminal 1 will be subjected to far fewer announcements from now on as the airport looks to move towards creating a “quiet terminal” environment.
Starting today, the airport is limiting announcements to solely critical alerts at gate areas in the T1 International Terminal.
“Passengers will now be able to relax without being interrupted by constant announcements,” said Geoff Culbert, Sydney Airport’s CEO.
According to Culbert, passengers will continue to be advised about their gate numbers and boarding times at check-in without providing announcements, following other major airports including Changi, Dubai, Hong Kong and Helsinki.
“We’ve worked closely with our airline partners and other stakeholders to ensure we’ve struck the right balance between providing a relaxing and stress-free environment and ensuring passengers have the information they need in terms of signage and updated flight information to assist them to get to their gate in a timely and efficient manner,” he added.
This notably includes up-to-date flight information via display screens and multilingual e-directories throughout the terminal, as well as through the airport’s website and social media pages.
Sydney Airport began offering tailored, real-time flight information to passengers via social media platform Biztweet last year.