KLM has launched a new augmented reality service to help customers gauge whether their luggage is within the permitted carry-on dimensions.
Available within the KLM app (for Apple devices), the technology allows users to superimpose a virtual image of hand luggage measuring the maximum allowed dimensions, over their own baggage, to check whether the bag will be accepted on board.
Note that using the checker will not guarantee bags being allowed on board – the carrier has included a disclaimer on the app stating only that “the AR scanner tries to approach reality as much as possible”.
To be absolutely sure bags are within the permitted dimensions, Business Traveller advises travellers to consult KLM’s baggage rules on its website here.
KLM is no stranger to introducing technology to help the customer experience. Last year alone the carrier launched a new artificial intelligence Messenger bot, a WhatsApp service, and an interactive map of Amsterdam Schiphol airport.