Park Inn By Radisson New Delhi IP Extension has launched voice-activated smart rooms. It is the first property in India to provide an app-free in-room voice assistant, powered by WebRTC technology. (WebRTC is a collection of communications protocols and application programming interfaces that enable real-time communication over peer-to-peer connections.)

Six studio rooms in the hotel have been fitted with Amazon Alexa’s Echo Dot devices which enable guests to control lights, music and television settings with voice commands. They can also use the smart device to set wake-up calls, request room cleaning, in-room dining, laundry services and check-out.
General Manager, Park Inn by Radisson IP Extension, Saurav Dutta says, “Internet of Things (IoT) & voice-enabled technologies are without a doubt the future and we are excited to pioneer these comprehensive & intuitive smart hotel room features in India. With the voice-activated in-room solutions we expect a 50 per cent improvement in housekeeping efficiencies; ensuring speedier completion of service requests. Eventually, the intent is to diversify & grow the connected room features, as part of our on-going efforts to offer bespoke experiences that evolve with the needs of our patrons.”

The hotel plans to expand its AI (Artificial Intelligence) service to other rooms as well after the response of guests in the coming days.

Jazreen Deboo