British Airways says it will operate a full schedule of flights from both Gatwick and Heathrow airports today (Tuesday May 30), following a weekend of disruption caused by an IT failure.
Around 75,000 BA customers were affected by what CEO Alex Cruz said was a “power surge”, which disrupted the carrier’s baggage, operations and power processing systems.
BA’s website confirmed that “Our IT systems are now back up and running and we will be operating a full flight schedule at Heathrow and Gatwick on Tuesday 30 May”.
“We are extremely sorry for the frustration and inconvenience customers experienced over the Bank Holiday weekend and thank them for their patience and understanding.
“We are continuing to work to get delayed bags to customers as quickly as possible.”
A link providing information on baggage repatriation warned that “Given the nature of global travel, it may take some time to complete the process of reuniting bags with their owners around the world”.