Durham Tees Valley airport has unveiled plans for a revamp of its departure lounge facilities, along with an upgrade of the business lounge area.
The airport says that the departure lounge will be remodeled to feature new work stations and charging points, as well as free wifi and “improved retail services under a new ‘Xpress’ brand”.
Work will be completed by the end of September, with Durham Tees Valley saying that “there should be minimal disruption for customers whilst the improvement work is underway”.
A second phase of improvements is also planned, including the return of tex-free shopping, and “a major upgrade of the business lounge area”. The airport says that this work “could start as early as the autumn”.
Finally the airport’s Privilege Membership Club is to be revamped, with “exclusive discounts and offers for travelers”.
Commenting on the news Robert Hough, Chair of Durham Tees Valley Airport said:
“This programme of improvements in the terminal is another stage in our continuing investment at Durham Tees Valley and the overall developments being implemented through the Masterplan, including for example the drive to attract more general aviation activity and providing a one-stop service for all aspects of ground handling.
“These improvements in the terminal, which in part have been supported through the Passenger Facility Fee, are all aimed at enhancing a low-hassle, comfortable and business friendly environment for passengers whilst they are with us. A key element, of course, is customer service which is why we are developing our training for staff.”
KLM currently operates three daily services between Amsterdam Svhiphol and Durham Tees Valley, and Warner Rootliep, general manager for Air France KLM in the UK and Ireland said that “we welcome the new investment in the terminal facilities which will greatly improve the customer experience for our loyal passengers in the Tees Valley region”.