Air India has moved its Heathrow operations from T4 to T2, joining its fellow Star Alliance member carriers at the Queen’s Terminal.
The airline operates up to eight departing and arriving flights per day at Heathrow – two daily flights to Delhi, one daily service to Mumbai, four weekly flights to Ahmedabad, and three weekly fifth freedom services to New York Newark.
The move means that all 24 Star Alliance carriers serving Heathrow now operate from one terminal, with facilities including 81 multi-airline check-in kiosks, shared baggage drop counters, and four lounges operated by Star Alliance members Air Canada, Lufthansa, Singapore Airlines and United.
Commenting on the switch Jeffrey Goh, CEO Star Alliance, said:
“With 24 of our member airlines flying to Heathrow, the airport is served by more Star Alliance member carriers than any other airport in our worldwide network. Therefore our long term strategy for Heathrow has always been to locate all our members under the same roof. With Air India’s successful move to the Queen’s Terminal we have now accomplished this.
“Ever since we started operations from Terminal 2 at Heathrow, we have been receiving very positive customer feedback on the new facility. We are certain that the approximately 1,000 Air India passengers who will be using Terminal 2 every day will notice a significant improvement in their travel experience.
“This will especially be true for the several hundred passengers who connect between Air India and other Star Alliance carriers via Heathrow on a daily basis. They can now do this in the comfort of a single terminal, rather than using buses to transfer across the airport.”