Star Alliance introduces new check-in concept at Tokyo Narita

8 Jul 2016 by Clement Huang
Star Alliance NRT Kiosk Screen

Star Alliance has completed its rollout of a new check-in concept in the south wing of Tokyo Narita Airport Terminal 1, which it says reduces the space required by 20 per cent.

The layout of the check-in area at the terminal has changed with check-in desks now designated by airline rather than by travel class.

According to the alliance, the new layout complements the installation of new self check-in machines, which can issue boarding passes and print baggage tags.

Passengers may print and apply their own baggage tags, before dropping them off at the bag-drop counters

There are a total of 116 self check-in kiosks, and these can be used by customers flying with any of the 17 Star Alliance member carriers operating out of Terminal 1.

Passengers with hand luggage can proceed directly to the gate after checking themselves in, while those with checked baggage can obtain tags from the kiosk before dropping them off at the bag-drop counters.

“Our initiative in Narita is part of our global strategy of reducing operational complexities and striving for standardisation with the aim of providing customers with a better travel experience”, said Mark Schwab, chief executive of Star Alliance.

“Initial statistics show that the majority of travellers are already making use of the new self-service option”.

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Clement Huang

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