Voted for by you, the reader, they recognise the achievements of those airlines, airports, hotels, train operators, car hire firms and luggage brands that have gone the extra step in making your travelling lives as enjoyable and stress-free as possible.

The awards are completely independent and widely seen as the leading accolades in the business travel industry. There is no pre-selection by the Business Traveller team and all the data provided by votes is analysed by an independent market research company to produce the list of winners.

This year’s awards were presented at a glittering ceremony at London’s Royal Garden hotel on October 15. The event was well attended, with journalist and broadcaster Fiona Bruce on hand to present the prizes.

British Airways once again proved popular, winning Best Airline, Best Short-Haul Carrier, Best First Class, Best Frequent Flyer Programme for its Executive Club, and Best Airport Lounge for its facility at Heathrow’s T5.

Singapore Airline won four awards, collecting trophies for Best Long-Haul Airline, Best Economy Class, Best Cabin Staff and Best Asian Airline.

Quite incredibly, Singapore Changi Airport was voted Best Airport in the World for a 26th successive year.

In the hotel categories, Best Airport Hotel went to Regal Airport Hotel Hong Kong, while Intercontinental London Westminster collected the Best New Business Hotel award.

Elsewhere, Hertz was voted the Best Car Rental Company in North America, while Avis was named Best Car Rental Company in Europe and also Worldwide.

We are most grateful for the support of our sponsors, getAbstract and Panasonic, and our partners Dermalogica and Divine Chocolate.

AIRLINES

Best Airline

  1. British Airways
  2. Singapore Airlines
  3. Cathay Pacific
  4. Qatar Airways
  5. Emirates

Best Airline Alliance

  1. Oneworld
  2. Star Alliance
  3. SkyTeam
Best Short-Haul Carrier
  1. British Airways
  2. Swiss
  3. Lufthansa
  4. Eurostar

Best Long-Haul Airline

  1. Singapore Airlines
  2. Cathay Pacific
  3. British Airways
  4. Emirates

Best First Class

  1. British Airways
  2. Singapore Airlines
  3. Emirates
  4. Cathay Pacific

Best Business Class

  1. Qatar Airways
  2. Singapore Airlines
  3. British Airways
  4. Etihad Airways
  5. Cathay Pacific

Best Premium Economy Class

  1. Virgin Atlantic
  2. Air New Zealand
  3. British Airways
  4. Qantas

Best Economy Class

  1. Singapore Airlines
  2. British Airways
  3. Swiss
  4. Emirates

Best Cabin Staff

  1. Singapore Airlines
  2. British Airways
  3. Cathay Pacific/Qatar Airways
  4. Virgin Atlantic

Best Frequent Flyer Programme

  1. British Airways Executive Club
  2. Virgin Atlantic Flying Club
  3. Lufthansa Miles & More
  4. United MileagePlus

Best Eastern European Airline

  1. LOT Polish Airlines
  2. Wizz Air
  3. Aeroflot
  4. CSA Czech Airlines

Best North American Airline

  1. Delta Air Lines
  2. American Airlines
  3. United
  4. Air Canada

Best Middle Eastern Airline

  1. Emirates
  2. Qatar Airways
  3. Etihad Airways
  4. Turkish Airlines

Best Asian Airline

  1. Singapore Airlines
  2. Cathay Pacific
  3. Korean Air
  4. Asiana Airlines

Best African Airline

  1. South African Airways
  2. Kenya Airways
  3. Ethiopian Airlines
  4. Comair (British Airways)

Best Low-Cost Airline

  1. easyJet
  2. AirAsia
  3. Flybe
  4. airberlin

AIRPORTS

Best Airport in the World

  1. Singapore Changi Airport
  2. Hong Kong International Airport
  3. Dubai International Airport
  4. London Heathrow Airport

Best Airport in Europe

  1. Amsterdam Schiphol Airport
  2. London Heathrow Airport
  3. Munich Airport
  4. Zurich Airport

Best Airport for Tax-Free Shopping

  1. London Heathrow Airport
  2. Singapore Changi Airport
  3. Dubai International Airport
  4. Hong Kong International Airport

Best Airport Lounge

  1. British Airways T5, London Heathrow
  2. Virgin Atlantic Clubhouse, London Heathrow
  3. Cathay Pacific The Wing, Hong Kong
  4. Qantas First Lounge, Sydney

Best Airport Hotel

  1. Regal Airport Hotel Hong Kong
  2. Sofitel London Heathrow
  3. Hilton Copenhagen Airport
  4. Kempinski Hotel Airport Munich

HOTELS 

Best Business Hotel Chain in Europe

  1. Hilton Hotels & Resorts
  2. Sofitel
  3. Kempinski
  4. Marriott Hotels & Resorts

Best Business Hotel in Western Europe

  1. Park Hyatt Paris-Vendôme
  2. Hotel Adlon Kempinski Berlin
  3. Four Seasons George V Paris
  4. Hilton Athens

Best Business Hotel in Eastern Europe

  1. Hilton Prague
  2. Four Seasons Prague
  3. Kempinski Corvinus Budapest
  4. Hilton Warsaw

Best Business Hotel Chain in the UK

  1. Hilton Hotels & Resorts
  2. Marriott Hotels & Resorts
  3. Premier Inn
  4. Malmaison

Best Business Hotel in the UK

  1. London Hilton on Park Lane
  2. Claridge’s London
  3. Mandarin Oriental Hyde Park London
  4. InterContinental London Park Lane

Best Business Hotel Chain in the Middle East

  1. Jumeirah
  2. Rotana Hotels & Resorts
  3. Hyatt Hotels & Resorts
  4. Hilton Hotels & Resorts

Best Business Hotel in the Middle East

  1. Jumeirah Emirates Towers Dubai
  2. InterContinental Dubai Festival City
  3. Burj Al Arab Dubai
  4. Hilton Dubai Creek

Best Business Hotel Chain in Asia-Pacific

  1. Shangri-La Hotels and Resorts
  2. Mandarin Oriental
  3. The Peninsula Hotels
  4. Hyatt Hotels & Resorts

Best Business Hotel in Asia-Pacific

  1. Mandarin Oriental Hong Kong
  2. The Peninsula Hong Kong
  3. Raffles Singapore
  4. Island Shangri-La Hong Kong

Best Business Hotel Chain in North America

  1. Marriott Hotels & Resorts
  2. Hilton Hotels & Resorts
  3. Fairmont Hotels & Resorts
  4. Four Seasons Hotels and Resorts

Best Business Hotel in North America

  1. Four Seasons New York
  2. JW Marriott Miami
  3. Waldorf Astoria New York
  4. InterContinental New York Barclay

Best Business Hotel Chain in India

  1. Taj Hotels Resorts & Palaces
  2. Oberoi Hotels & Resorts
  3. The Leela Palaces, Hotels and Resorts

Best New Business Hotel

  1. InterContinental London Westminster
  2. JW Marriott Marquis Dubai
  3. Fullerton Bay Singapore
  4. Hilton Frankfurt Airport

Best Airport Hotel

  1. Regal Airport Hotel Hong Kong
  2. Sofitel London Heathrow
  3. Hilton Copenhagen Airport
  4. Kempinski Hotel Airport Munich

Best Business Hotel Worldwide

  1. Four Seasons Hong Kong
  2. Mandarin Oriental Hong Kong
  3. Conrad Hong Kong
  4. Shangri-La Singapore

Best Budget Hotel Chain

  1. Premier Inn
  2. Ibis
  3. Holiday Inn Express
  4. Travelodge

Best Luxury Hotel Chain

  1. Four Seasons Hotels and Resorts
  2. Shangri-La Hotels and Resorts
  3. Mandarin Oriental
  4. Jumeirah

Best Smaller Hotel Chain

  1. Malmaison
  2. Hotel du Vin
  3. Kimpton Hotels
  4. Rocco Forte Hotels

Best Hotel Loyalty Scheme

  1. Starwood Preferred Guest
  2. Hilton HHonors
  3. IHG Rewards Club
  4. Marriott Rewards

Best Serviced Apartment Company

  1. Ascott The Residence
  2. Frasers Hospitality
  3. Citadines Apart’hotel
  4. Marriott Executive Apartments

Best Business Hotel Chain Worldwide

  1. InterContinental Hotels & Resorts
  2. Hilton Hotels & Resorts
  3. Marriott Hotels & Resorts
  4. Hyatt Hotels & Resorts
  5. Mandarin Oriental

SURFACE TRAVEL

Best Car Rental Company in North America

  1. Hertz
  2. Avis
  3. Alamo
  4. National

Best Car Rental Company in Europe

  1. Avis
  2. Hertz
  3. Europcar
  4. Sixt

Best Car Rental Company Worldwide

  1. Avis
  2. Hertz
  3. Sixt
  4. Europcar

Best UK Domestic Train Service

  1. Virgin Trains
  2. Heathrow Express
  3. East Midlands Trains
  4. Chiltern Railways

OTHER

Favourite Luggage Brand

  1. Samsonite
  2. Tumi
  3. Rimowa
  4. Antler