Welcome to the results of the Business Traveller Awards 2012. Voted for by you, the readers, they recognise the achievements of those companies – whether airlines, airports, hotels, train operators, car hire firms or luggage brands – that are making a real difference to your travelling lives.
The awards are completely independent and widely seen as the leading accolades in the business travel industry. There is no pre-selection by the Business Traveller team and all the data provided by votes is analysed by an independent market research company to produce the list of winners.
This year’s awards were presented at a ceremony at London’s Royal Garden hotel on September 17. For more details of the event, including photos of the winners receiving their trophies, see our November issue.
To raise funds for our chosen cause, Children with Cancer, our annual online charity auction kicks off at the end of October.
We are grateful for the support of our award sponsor, First Great Western, and our reception sponsor, Panasonic.
AIRLINES
Best Airline
- British Airways
- Singapore Airlines
- Cathay Pacific
- Emirates
- Qatar Airways
Best Short-Haul Carrier
- British Airways
- Swiss
- Lufthansa / SAS
- Eurostar
Best Long-Haul Airline
- Singapore Airlines
- British Airways
- Cathay Pacific
- Emirates
Best Frequent Flyer Programme
- British Airways Executive Club
- Lufthansa Miles & More
- Virgin Atlantic Flying Club
- United MileagePlus
Best First Class
- Emirates
- British Airways
- Singapore Airlines
- Cathay Pacific
Best Business Class
- British Airways
- Singapore Airlines
- Cathay Pacific
- Qatar Airways
- Emirates
Best Premium Economy Class
- Virgin Atlantic
- British Airways
- Air New Zealand
- Qantas
Best Economy Class
- Singapore Airlines
- Emirates
- British Airways
- Swiss
Best North American Airline
- United
- Air Canada
- Delta Air Lines
- American Airlines
Best Eastern European Airline
- LOT Polish Airlines
- CSA Czech Airlines
- Wizz Air
- Aeroflot
Best Cabin Staff
- Singapore Airlines
- Cathay Pacific
- British Airways
- Etihad Airways
Best Airline Alliance
- Star Alliance
- oneworld
- SkyTeam
Best Low-Cost Airline
- easyJet
- airberlin
- Flybe
- AirAsia
Best Asian Airline
- Singapore Airlines
- Cathay Pacific
- Asiana Airlines
- ANA
Best Middle Eastern Airline
- Emirates
- Qatar Airways
- Etihad Airways
- Oman Air
Best African Airline
- South African Airways
- Kenya Airways
- Comair (British Airways)
- Ethiopian Airlines
Best Indian Airline
- Jet Airways
- Kingfisher Airlines
- Air India
- IndiGo
AIRPORTS
Best Airport in the World
- Singapore Changi Airport
- Hong Kong International Airport
- Dubai International Airport
- London Heathrow Airport
Best Airport for Tax-Free Shopping
- London Heathrow Airport
- Singapore Changi Airport
- Dubai International Airport
- Hong Kong International Airport
Best Airport in Europe
- Amsterdam Schiphol Airport
- London Heathrow Airport
- Munich Airport
- Zurich Airport
Best Airport Lounge
- Virgin Atlantic Clubhouse, London Heathrow
- British Airways T5, London Heathrow
- Cathay Pacific The Wing, Hong Kong
- Singapore Airlines SilverKris Lounge, Singapore
HOTELS
Best Business Hotel Chain Worldwide
- Four Seasons Hotels and Resorts
- Hilton Hotels & Resorts
- Marriott Hotels & Resorts
- InterContinental Hotels & Resorts
- Mandarin Oriental
Best Business Hotel Chain in the UK
- Hilton Hotels & Resorts
- Hotel du Vin
- Marriott Hotels & Resorts
- Malmaison
Best Business Hotel Chain in Europe
- Hilton Hotels & Resorts
- Sofitel
- Marriott Hotels & Resorts
- Kempinski
Best Business Hotel Chain in North America
- Marriott Hotels & Resorts
- Four Seasons Hotels and Resorts
- Hilton Hotels & Resorts
- Hyatt Regency
Best Business Hotel Chain in Middle East
- Jumeirah
- Rotana Hotels & Resorts
- Four Seasons Hotels and Resorts
- InterContinental Hotels & Resorts
Best Business Hotel Chain in Asia-Pacific
- Shangri-La Hotels and Resorts
- Mandarin Oriental
- Four Seasons Hotels and Resorts
- Conrad Hotels & Resorts
Best Business Hotel Chain in India
- Taj Hotels Resorts & Palaces
- Oberoi Hotels & Resorts
- Hyatt Regency
Best Budget Hotel Chain
- Premier Inn
- ibis
- Holiday Inn Express
- Holiday Inn
Best Luxury Hotel Chain
- Four Seasons Hotels and Resorts
- Mandarin Oriental
- Ritz-Carlton
- Shangri-La Hotels and Resorts
Best Hotel Loyalty Scheme
- Hilton HHonors
- Starwood Preferred Guest
- InterContinental Priority Club Rewards
- Marriott Rewards
Best Serviced Apartment Company
- Somerset Serviced Residences
- Citadines Apart’hotel
- Frasers Hospitality
- Ascott The Residence
Best Smaller Hotel Chain
- Malmaison
- Hotel du Vin
- Mandarin Oriental
- Kimpton Hotels
Best Business Hotel Worldwide
- Four Seasons Hong Kong
- Mandarin Oriental Bangkok
- Shangri-La Singapore
- The Peninsula Hong Kong
Best New Business Hotel
- Fullerton Bay Singapore
- W London Leicester Square
- Corinthia London
- St Pancras Renaissance London
Best Business Hotel in Western Europe
- Four Seasons George V Paris
- Park Hyatt Paris-Vendôme
- Hotel Adlon Kempinski Berlin
- Hilton Arc de Triomphe Paris
Best Business Hotel in Eastern Europe
- Hilton Prague
- Four Seasons Prague
- Four Seasons Gresham Palace Budapest
- Hilton Budapest
Best Business Hotel in North America
- Waldorf Astoria New York
- Mandarin Oriental New York
- St Regis New York
- Four Seasons New York
Best Business Hotel in Middle East
- Jumeirah Emirates Towers Dubai
- InterContinental Dubai Festival City
- Grosvenor House Dubai
- Park Hyatt Dubai
Best Business Hotel in Asia-Pacific
- Shangri-La Singapore
- Mandarin Oriental Bangkok
- Four Seasons Hong Kong
- The Peninsula Hong Kong
Best Airport Hotel
- Regal Airport Hotel Hong Kong
- Sofitel London Heathrow
- Kempinski Hotel Airport Munich
- Sofitel London Gatwick
Best Business Hotel in the UK
- InterContinental London Park Lane
- London Hilton on Park Lane
- The Dorchester London
- Mandarin Oriental Hyde Park London
SURFACE TRAVEL
Best UK Domestic Train Service
- Virgin Trains
- Heathrow Express
- First Great Western
- East Midlands Trains
Best Car Rental Company Worldwide
- Hertz
- Avis
- Sixt
- Europcar
Best Car Rental Company in Europe
- Avis
- Hertz
- Sixt
- Europcar
Best Car Rental Company in North America
- Hertz
- Avis
- Alamo
- Budget
OTHER
Favourite Luggage Brand
- Samsonite
- Tumi
- Rimowa
- Antler