Voted for by you, the reader, they recognise the achievements of those airlines, airports, hotels, train operators, car hire firms and luggage brands that have gone the extra mile in making your travelling lives as enjoyable and stress-free as possible.
The awards are completely independent and widely seen as the leading accolades in the business travel industry. There is no pre-selection by the Business Traveller team and all the data provided by votes is analysed by an independent market research company to produce the list of winners.
British Airways and Emirates proved popular, with the former winning Best Airline, Best Short-Haul Carrier and Best Frequent Flyer Programme, and the latter taking home Best Long-Haul Carrier, Best First Class and Best Middle Eastern Airline.
Singapore Airline won three awards, collecting trophies for Best Economy Class, Best Asian Airline and Best Cabin Staff.
Quite incredibly, Singapore Changi Airport was yet again voted Best Airport in the World — for a 27th successive year.
In the hotel categories, Best Airport Hotel went to Regal Airport Hotel Hong Kong, while Four Seasons collected the Best Business Hotel Chain Worldwide award and Hilton was named the Best Business Hotel Chain in the UK.
Sofitel Bangkok Sukhumvit collected the Best New Business Hotel award.
Elsewhere, Hertz was voted the Best Car Rental Company in North America, while Avis was named Best Car Rental Company in Europe and also Worldwide.
We are most grateful for the support of our headline sponsor Panasonic and our partners McArthur Glen, No.1 Traveller and Symmetria.
AIRLINES
Best Airline
- British Airways
- Cathay Pacific
- Singapore Airlines
- Emirates
- Qatar Airways
Best Short-Haul Carrier
- British Airways
- Lufthansa
- Swiss
- Eurostar
Best Long-Haul Airline
- Emirates
- Singapore Airlines
- Cathay Pacific
- Qatar Airways
Best First Class
- Emirates
- Singapore Airlines
- British Airways
- Etihad Airways
Best Business Class
- Qatar Airways
- Cathay Pacific
- Emirates
- Singapore Airlines
- Etihad Airways
Best Premium Economy Class
- Virgin Atlantic
- British Airways
- Air New Zealand
- Qantas
Best Economy Class
- Singapore Airlines
- British Airways
- Emirates
- Qatar Airways
Best Eastern European Airline
- LOT Polish Airlines
- CSA Czech Airlines
- Wizz Air
- Aeroflot
Best Middle Eastern Airline
- Emirates
- Qatar Airways
- Etihad Airways
- Turkish Airlines
Best African Airline
- South African Airways
- Kenya Airways
- Ethiopian Airlines
- Egyptair
Best Asian Airline
- Singapore Airlines
- Cathay Pacific
- ANA
- Malaysia Airlines
Best North American Airline
- American Airlines
- Delta Air Lines
- United
- Air Canada
Best Low-Cost Airline
- Easyjet
- Vueling
- Flybe
- Norwegian
Best Cabin Staff
- Singapore Airlines
- Cathay Pacific
- Qatar Airways
- Emirates
Best Frequent Flyer Programme
- British Airways Executive Club
- Lufthansa Miles & More
- Virgin Atlantic Flying Club
- American Airlines AAdvantage
Best Airline Alliance
- Oneworld
- Star Alliance
- Skyteam
AIRPORTS
Best Airport in the World
- Singapore Changi Airport
- Hong Kong International Airport
- London Heathrow Airport
- Dubai International Airport
Best Airport in Europe
- Amsterdam Schiphol Airport
- London Heathrow Airport
- Munich Airport
- Zurich Airport
Best Airport for Tax-Free Shopping
- London Heathrow Airport
- Singapore Changi Airport
- Dubai International Airport
- Hong Kong International Airport
Best Airport Lounge
- Virgin Atlantic Clubhouse, London Heathrow
- British Airways T5, London Heathrow
- Qantas First Lounge, Sydney
- Cathay Pacific The Wing, Hong Kong
HOTELS
Best Business Hotel Chain Worldwide
- Four Seasons Hotels & Resorts
- Mandarin Oriental
- Hilton Hotels & Resorts
- Hyatt Hotels & Resorts
- Shangri-La Hotels & Resorts
Best Business Hotel Chain in the UK
- Hilton Hotels & Resorts
- Premier Inn
- Marriott Hotels & Resorts
- Hotel du Vin
Best Business Hotel Chain in Europe
- Hilton Hotels & Resorts
- Marriott Hotels & Resorts
- Four Seasons Hotels & Resorts
- Sofitel
Best Business Hotel Chain in the Middle East
- Jumeirah Hotels & Resorts
- Rotana Hotels & Resorts
- Hilton Hotels & Resorts
- InterContinental Hotels & Resorts
Best Business Hotel Chain in Asia-Pacific
- Shangri-La Hotels & Resorts
- Mandarin Oriental
- The Peninsula Hotels
- InterContinental Hotels & Resorts
Best Business Hotel Chain in India
- Taj Hotels Resorts & Palaces
- Oberoi Hotels & Resorts
- The Leela Palaces, Hotels & Resorts
Best Business Hotel Chain in North America
- Marriott Hotels & Resorts
- Hilton Hotels & Resorts
- Four Seasons Hotels & Resorts
- Fairmont Hotels & Resorts
Best Business Hotel Worldwide
- Four Seasons Hong Kong
- Mandarin Oriental Hong Kong
- The Peninsula Hong Kong
- Mandarin Oriental Bangkok
Best Business Hotel in the UK
- Intercontinental London Park Lane
- London Hilton on Park Lane
- The Dorchester, London
- The Langham London
Best Business Hotel in Eastern Europe
- Hilton Prague
- Hotel Baltschug Kempinski Moscow
- The Westin Warsaw
- Sofitel Budapest Chain Bridge
Best Business Hotel in Western Europe
- Four Seasons George V Paris
- Hotel Vier Jahreszeiten Kempinski Munich
- Hilton Amsterdam
- Intercontinental London Park Lane
Best Business Hotel in the Middle East
- Jumeirah Emirates Towers Dubai
- JW Marriott Marquis Dubai
- Grand Hyatt Dubai
- Burj Al Arab Dubai
Best Business Hotel in Asia-Pacific
- Shangri-La Singapore
- Mandarin Oriental Hong Kong
- The Peninsula Hong Kong
- = Raffles Singapore, Conrad Hong Kong
Best Business Hotel in North America
- Four Seasons New York
- Mandarin Oriental Miami
- Waldorf Astoria New York
- Park Hyatt Chicago
Best New Business Hotel
- Sofitel Bangkok Sukhumvit
- ME London
- Bulgari London
- The Ritz-Carlton Kyoto
Best Airport Hotel
- Regal Airport Hotel Hong Kong
- Sofitel London Heathrow
- Sofitel London Gatwick
- Crowne Plaza Changi Airport, Singapore
Best Luxury Hotel Chain
- Mandarin Oriental
- Four Seasons Hotels and Resorts
- Conrad Hotels & Resorts
- Shangri-La Hotels & Resorts
Best Budget Hotel Chain
- Premier Inn
- Ibis
- Holiday Inn Express
- Travelodge
Best Smaller Hotel Chain
- Malmaison
- Hotel du Vin
- Rocco Forte Hotels
- Firmdale Hotels
Best Hotel Loyalty Scheme
- IHG Rewards Club
- Hilton HHonors
- Starwood Preferred Guest
- Marriott Rewards
Best Serviced Apartment Company
- Ascott The Residence
- Citadines Apart’hotel
- Frasers Hospitality
- Marriott Executive Apartments
SURFACE TRAVEL
Best Car Rental Company Worldwide
- Avis
- Hertz
- Sixt
- Europcar
Best Car Rental Company in Europe
- Avis
- Hertz
- Sixt
- Europcar
Best Car Rental Company in North America
- Hertz
- Avis
- Alamo
- National
Best UK Domestic Train Service
- Virgin Trains
- Heathrow Express
- East Coast
- East Midlands Trains
OTHER
Favourite Luggage Brand
- Samsonite
- Tumi
- Rimowa
- Antler