Tigerair Australia forced to cut Bali services

Tigerair Airbus 320neo

Budget airline Tigerair Australia has been forced to axe its services to Bali effective Friday, February 3 following the decision by Indonesian authorities not to provide the carrier with final approval to operate to and from Bali.

According to a statement by the carrier, authorities in Indonesia had required “an alternative regulatory solution for Tigerair’s operations to Bali” – a solution the airline says would have taken at least six months to put in place.

“As a result of this development, Tigerair Australia has made the difficult decision to withdraw from flying between Australia and Bali permanently, effective today Friday 3 February 2017,” the airline’s statement said.

Tigerair initially had its permission to fly withdrawn last month, following accusations that it had broken charter flight rules by picking up flights previously operated by its parent airline Virgin Australia, according to Reuters. A few weeks ago, the carrier informed passengers that it had been given approval by the Indonesian government to resume flights.

Customers currently booked on flights to Bali will be offered full refunds that will be automatically processed, the airline’s statement said. Travellers currently in Bali, meanwhile, will be contacted with alternative flight options on Virgin Australia and other airlines.

Due to a high number of calls to its customer call centre, Tigerair recommends passengers wait to receive proactive communications regarding their options. Those flying this weekend will be contacted today, while travellers flying on Monday, February 6 will be contacted “as soon as possible”.


Scoot and Tigerair to integrate


Budget airlines Scoot and Tigerair will begin functioning under a single brand and operating license next year, according to an announcement on Friday (November 4) by Budget Aviation Holdings Pte Ltd. The combination is currently expected to take full effect in the second-half of 2017, after all regulatory, operational and commercial considerations have been addressed.

The integration will include flight scheduling, connections and touch point integration for guests, comprising a single website and common contact centre and check-in counters.

Speaking about the announcement, Goh Choon Phong, CEO of Singapore Airlines and chairman of Budget Aviation Holdings, said: “Scoot and Tigerair have made good progress in their integration since the establishment of Budget Aviation Holdings as a common holding company in May.

“The integration has already led to commercial and operational synergies between Scoot and Tigerair that are providing growth opportunities for both airlines, an example being Scoot’s plan to launch its first European service, to Athens, next year. Following a review, we have determined that the logical next step is to pursue a common operating license and common brand identity to enable a more seamless travel experience for customers.”

The integration comes as Scoot has been undergoing a number of changes recently, including adding new routes to Jaipur and Hokkaido, in addition to its Athens service next year, while axing existing its service to Hong Kong as part of a process to maximise resources.

flyscoot.com; tigerair.com