Jetstar extends mobile boarding pass to 21 more destinations

Jetstar Mobile Boarding Pass

Low-cost carrier Jetstar has expanded its mobile boarding pass service such that it can now be used to board flights from Singapore to 21 destinations around Asia-Pacific.

The airline’s mobile boarding pass is available on select flights for passengers travelling with 7kg of carry-on baggage only and who are eligible for visa-free entry to the destinations to which they are travelling. The boarding pass can then be used to enter the departure hall and pass immigration straight to the departure date.

The 21 destinations now eligible for the service include: Kuala Lumpur and Penang in Malaysia; Ho Chi Minh City and Da Nang in Vietnam; Jakarta, Pekanbaru, Palembang, Surabaya, Medan and Denpasar (Bali) in Indonesia; Yangon in Myanmar; Phnom Penh and Siem Reap in Cambodia; Hong Kong; Bangkok and Phuket in Thailand; Taipei in Taiwan; Guiyang, Haikou and Shantou in mainland China; and Manila in the Philippines.

Flights to Osaka in Japan, Sanya in mainland China, and Perth and Darwin in Australia are not eligible for mobile boarding passes.

Travellers can select the option when checking-in online, after which a link will be sent via email or SMS text message that includes the boarding pass.

jetstar.com

Jet Airways and Jetstar Asia sign codeshare agreement

Jet Airways Jetstar Asia codeshare

Full-service Indian airline, Jet Airways and Singapore-based budget airline, Jetstar Asia have signed a codeshare agreement for flights through Singapore. 

Under the agreement, Jet Airways will place its marketing code 9W on Jetstar Asia flights operating from Singapore to 11 destinations across the Asia Pacific region: Bangkok and Phuket in Thailand, Perth and Darwin in Australia, Jakarta, Denpasar Bali and Surabaya in Indonesia, Ho-Chi-Minh City in Vietnam, Kuala Lumpur and Penang in Malaysia, and Hong Kong. 

Jayaraj Shanmugam, the CEO at Jet Airways, says, “Jetstar Asia flies to some of the most popular leisure and business destinations across the Asia Pacific. With this codeshare agreement, our guests will now be able to conveniently tap into this extensive network to explore new and exotic destinations across Indonesia, Malaysia, Thailand, Vietnam, Hong Kong and Australia via Singapore. Jet Airways’ guests from India travelling from Mumbai, Delhi, Chennai or Bengaluru to Singapore can seamlessly connect onto Jetstar Asia’s network to travel beyond Singapore.” 

The codeshare agreement gives flyers from India the option to plan “twin/tricity” itineraries — fly from India to Singapore on a Jet Airways flight, and onward to Hong Kong and Bangkok on the codeshared Jetstar Asia flight; and back to India from these cities.

jetairways.com; jetstar.com 

Full-service Indian airline, Jet Airways and Singapore-based budget airline, Jetstar Asia have signed a codeshare agreement for flights through Singapore. 

Under the agreement, Jet Airways will place its marketing code 9W on Jetstar Asia flights operating from Singapore to 11 destinations across the Asia Pacific region: Bangkok and Phuket in Thailand, Perth and Darwin in Australia, Jakarta, Denpasar Bali and Surabaya in Indonesia, Ho-Chi-Minh City in Vietnam, Kuala Lumpur and Penang in Malaysia, and Hong Kong. 

Jayaraj Shanmugam, the CEO at Jet Airways, says, “Jetstar Asia flies to some of the most popular leisure and business destinations across the Asia Pacific. With this codeshare agreement, our guests will now be able to conveniently tap into this extensive network to explore new and exotic destinations across Indonesia, Malaysia, Thailand, Vietnam, Hong Kong and Australia via Singapore. Jet Airways’ guests from India travelling from Mumbai, Delhi, Chennai or Bengaluru to Singapore can seamlessly connect onto Jetstar Asia’s network to travel beyond Singapore.” 

The codeshare agreement gives flyers from India the option to plan “twin/tricity” itineraries — fly from India to Singapore on a Jet Airways flight, and onward to Hong Kong and Bangkok on the codeshared Jetstar Asia flight; and back to India from these cities.

jetairways.com; jetstar.com

Airlines impose ban on the use of the Samsung Galaxy Note 7

Samsung Galaxy Note 7

Several airlines have instigated a ban against the use of Samsung Galaxy Note 7 smartphones, after a battery fault in the device caused dozens of phones to explode in the US.

Cathay Pacific and its sister carrier Dragonair have issued a travel notice “strongly advising passengers that [the Samsung Galaxy Note 7] should be powered off and not connected to any power source while onboard. Additionally, these devices must be kept out of checked baggage.”

The Hong Kong-based carriers’ decision follows similar announcements from airlines around the region. Australia’s Qantas Airways, Jetstar Airways and Virgin Australia began imposing bans against the use of the Samsung Note 7 onboard their flights last Thursday.

Similarly, Singapore Airlines issued a statement stating that “the powering up and charging of Samsung Galaxy Note7 mobile phones is prohibited on all our flights.”

Korean tech giant Samsung has stopped sale of the Galaxy Note 7 and is urging customers that have bought the device to “stop using (the device) and visit a Samsung service centre to receive necessary measures.”

The company has started recalling the smartphone from retailers. For customers that have already purchased the phone, Samsung will replace their current device with a new one over the coming weeks.

For more information, visit samsung.com

Jetstar Asia brings “Straight-to-Gate” service to HK

Jetstar Asia is bringing its “Straight-to-Gate” web check-in service to Hong Kong, after launching it in Singapore late last year (see here).

Customers travelling out of Hong Kong with only carry-on bags and that do not need a visa for their destinations can now bypass check-in counters as long as they have checked in online and printed their boarding passes. At the airport, they can proceed straight to security, immigration and the departure gate.

Considering that Jetstar Asia delivers a low-cost offering which means that checked baggage is a payable add-on service, the airline anticipates that more than 45,000 customers will choose to use the service this year.

“With up to 45 per cent of passengers travelling with carry-on baggage only today, a large proportion of our travellers will have the opportunity to use Straight-to-Gate,” said Jetstar Asia chief executive Barathan Pasupathi.

“For our operations, Straight-to-Gate means our team can continue to focus more on serving our customers with checked bags and special needs, fast-tracking the check-in process during busy holiday periods.”

For more information, visit www.jetstar.com/sg

Clement Huang

Jetstar and Air Asia announce “cost sharing alliance”

Malaysia-based carrier Air Asia and Qantas’ low-cost subsidiary Jetstar have announced an alliance aimed at reducing costs, pooling expertise and driving down fares.

The two carriers have agreed a “cost sharing alliance”, with initiatives including co-operation in the provision of passenger and ground handling at overlapping airports within Australia and Asia, the pooling of aircraft components and spare parts, and reciprocal arrangements for passenger disruption management.

The agreement also proposes “joint specification” for the carriers’ next generation of narrow bodied aircraft, and the future possibility of joint procurement of these aircraft. Both Jetstar and Air Asia currently predominantly use A320-200s for their short-haul routes.

Rumours have persisted over the last twelve months of the possibility of a merger between the two carriers, but this non-equity alliance does not go as far as creating codeshare agreements or a joint venture on routes.

For more information visit jetstar.com, airasia.com.

Report by Mark Caswell