Portable devices that enable check-in for all flights at domestic and international terminals have been inducted at IGI airport.
Airport officials will walk around with the hand-held device, assisting passengers to check-in and directly walk to security. The facility claims to reduce queues and congestion at Delhi airport.
“This would make passenger check-in a very smooth affair at the country’s busiest airport. This digital initiative would ensure better queue management at the airport, especially during peak hours, winters and monsoon, when weather causes irregular operations due to flight delays and disruptions,” says I Prabhakara Rao, CEO, DIAL.
The gadget is based on ARINC v MUSE platform.
The devices were being used on trial-run by Jet Airways and Vistara at Terminal 3 of Delhi airport until now.
“DIAL has been actively promoting various self-service digital initiatives at IGI airport with an intention to leverage technology for passenger experience and operational efficiency. These include self check in kiosks at the airport, mobile app-flyDEL and flap gates, among several others,” says a DIAlL spokesperson. newdelhiairport.in