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Emirates introduces “Hold My Fare” service

19 Jun 2015 by Clement Huang
Emirates has introduced a “Hold My Fare” feature into its booking system that allows customers to hold their reservations and fares for up to 48 hours. Within Asia-Pacific, Emirates has confirmed that The “Hold My Fare” option is available to customers departing from South Korea, Hong Kong, Taiwan, Malaysia, China, Thailand, Vietnam, Australia and New Zealand. The service is also available in other markets outside of the region too. There is a nominal fee charged for customers that use the service, which the airline states is calculated “based on the booked route or destination and applies to every passenger except infants”. However, this fee will be returned to customers should they decide to pay for the tickets within 48 hours. In the meantime, the “Hold My Fare” fee will be held on their credit card, and automatically charged if payment is not made during the allocated timeframe. Choosing to take up the service is fairly straightforward. Customers will see a “Hold My Fare” option on the payment page of their individual bookings, and can select it accordingly. They will then receive an email confirmation, with clear information on when the booking will be held until, as well as instructions on how to manage their booking and pay for it. “With ‘Hold My Fare’, we are providing our customers added flexibility to firm up their travel plans at their own pace,” said Thierry Antinori, executive vice president and chief commercial officer, Emirates. “Customers can finalise the details of their journey, organise accommodation with their travel companions or family with the peace of mind that their preferred flights won’t sell out and that they are guaranteed that their fares will not be affected. For more information, visit emirates.com Clement Huang
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