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Tigerair introduces “Direct-to-Gate” service

22 Apr 2014 by Clement Huang

Tigerair has followed the heels of Jetstar Asia by launching a “Direct-to-Gate” service to its customers travelling out of Singapore (see here).

The new service allows travellers who have completed web check-in and do not have checked luggage and visa requirements to bypass the traditional check-in counters and head straight to the immigration area.

At present, the service applies to all passengers travelling from Singapore to Cambodia, Hong Kong, Indonesia, Macau, Maldives, Malaysia, Philippines, Thailand and Vietnam, who are able to check-in online at home from 72 hours to two hours prior to departure.

As a low-cost carrier, Tigerair offers checked baggage as an optional service add-on which customers can purchase for a fee (with prices starting at SG$23/US$18 for 15kg). Therefore, travellers that choose to purchase the basic fare will be eligible to enjoy the carrier’s Straight-to-Gate service.

Web check-in stands

To help generate more awareness among passengers, Tigerair has installed four self-check-in stands at Changi Airport Terminal 2. Customers who may not have been aware of the services, and therefore did not completed web check-in at home, may instead choose to do so at the airport.

In addition, the carrier will offer a complimentary cup of coffee or tea at Killiney Kopitiam within Terminal 2 transit lounge, to all Direct-to-Gate passengers. This offer lasts until May 15.

For more information, visit www.tigerair.com

Clement Huang

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