Guests staying at Oakwood Worldwide properties in Asia-Pacific will now be able to make use the company’s new mobile app, providing personalised check-in information, directions to properties using GPS technology and the ability to submit service requests.
The app was first made available in the US in late 2015, prior to its launch in Asia-Pacific, and was developed in response to the growing need of business travellers to have instant access to their travel information upon arrival in a city.
“We wanted to provide our guests with a smart, one-stop-shop-solution for their reservation with us,” said TJ Spencer, Oakwood Worldwide’s vice president sales and managing director of APAC. “Business travellers in Asia Pacific today are digitally driven, so by packaging our content into an app we are able to deliver what they need into the palms of their hands.”
The Guest Mobile App initially will be rolled out to major Asia-Pacific markets including Singapore, Australia and Japan, before being rolled out across Asia-Pacific and later the EMEA region in 2016.
Spencer added: “With Asia Pacific accounting for more than half of the world’s mobile population, it was a natural move for us to bring the Guest Mobile App to this region next. It is the latest of our technology innovations and we are thrilled to be able to provide an intuitive and interactive experience to our customers in the region.”