Travelodge “sleep wardens” to patrol hotels
Published: 01/06/2010 - Filed under: News »
Budget hotel chain Travelodge is introducing sleep wardens at its 383 UK properties, with the power to issue warnings for excessive night-time noise and even ask customers to leave the hotel.
The staff will be on duty from 8pm, and will patrol hotel corridors and public areas “in order to minimise any unwelcome noise that may disturb their guests’ sleep”. The sleep wardens will have the authority to issue warninga to those guests “making a destructive noise in the hotel”, and to ask them to leave the hotel should the noise continue.
The chain says the service is part of a £10m investment designed to help customers sleep better while away from home. Other measures include reorganising delivery times, replacing “hundreds” of mattresses and duvets, and introducing 81,000 “new and improved pillows”.
For more information visit travelodge.co.uk.
Report by Mark Caswell
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COMMENTS »
seanyjmuclhr - 02/06/2010 13:34
Answer is never to stay at Travelodges.
Suzieloo - 06/06/2010 09:46
My husband and I stayed at a Travelodge near Ipswich and were kept awake all night by school children running up and down the corridors screaming. I went to see the night receptionist who was a right wimp of a man at 1am, and who was as much help as a chocolate teapot ! I eventually found the teacher (I use this term loosely) who said to me 'weren't you ever a kid' which made me so angry as by this time it was 2 am. I replied 'Yes I was a long time ago and I had learnt respect for others, which obviously these children have not'. I wrote a letter of complaint to the management of the Travelodge in question and did not even get a letter of apology !
PhillDanze - 12/06/2010 22:56
Good luck to you Travelodge as you try to balance behaviours and expectations of the myriad of budget travellers who are attracted by your prices. It will take time to change the perceptions and win back the customers you have lost due to the bad apples who have turned them off your properties. I like the idea though and at least you are doing something about it.
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