Lufthansa to trial airport navigator app
Published: 08/02/2010 - Filed under: News »
If you’re prone to getting lost in airports, there’s a new iPhone app that might be the answer – as long as you’re a Lufthansa passenger travelling through Frankfurt Airport that is.
Lufthansa has just started trials of its Lufthansa Navigator iPhone app at the airport. But if successful, it could be extended to other airports and offered as standard to all passengers.
Lufthansa Navigator works much like any other piece of navigation software with a map showing routes and indicating directions to take. Photos of various airport landmarks are also displayed to help the passenger stay orientated.
All passengers have to do is enter a start and end point, choose from various options such as whether to go via a lounge or straight to the gate, and the route is calculated. There’s even a ‘simulation mode’ so passengers with tight connection times can walk the route ahead of time.
As well as acting as a map, the app can also bring up flight information such as scheduled and expected times, and even allow passengers to book flights or check in online via the Lufthansa website.
Lufthansa Navigator (Frankfurt Airport only) is available now for free from the Apple app store and in either German or English.
The trial period will last several months with the results judged by user survey.
For more information visit lufthansa.com
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COMMENTS »
HauteTravel - 09/02/2010 20:45
Ironic, considering the only reason this app is needed is because FRA signage is so awful that even the hardened business traveller can get lost trying to follow them to a gate.
When I connected recently between LHR and SIN flights in FRA, this was a ludicrous 20 minute walk/run between councourse A and B with not one but two security checks (for transfer passengers!) and several sets of escalators and reverse turns.
On the outbound I also noticed that signage for transfer passengers had them going downstairs (to the shopping area) when in fact they could have walked on the upper level straight past the lounges to the departure gate. Mis-direction which is not appreciated when you have a short connection time.
When you add the delightful lack of customer service (no transfer desk for SQ, LH staff that don't understand the concept of pre-boarding and lounges that are either closed or miles from the gate), I'm determined not to go through FRA ever again!
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