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Flight check: American Airlines

Published: 31/10/2007 - Filed under: News »

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American Airlines' new service from London Stansted to New York’s JFK, which began on October 29, is notable for a number of reasons. Announced only four months ago (see online news July 13) it is the debut of the new lie-flat business class offering from American. It also marks the return of legacy carriers to Stansted; both American (from 1992-1993) and Continental Airlines have in the past served Stansted. And while the all-business class carriers such as airlines Eos and Maxjet have been there for almost two years, American is entering the market with a two-class product, allowing economy class passengers access to the route.

Lastly, it allows the estimated 14 million people living in the Stansted catchment area (calculated as those within a two-hour drive of the area) the chance to fly into not only New York, but American Airlines' recently opened $1.3 billion hub at JFK (see online news August 30) and onwards to over 40 destinations across the States and down to the Caribbean.

First impressions: Business Traveller was on the inaugural flight from Stansted, so service was definitely above normal. There was a swing band at the gate, the cutting of the ribbon by American actor Christian Slater, speeches by Stewart Wingate, managing director of BAA Stansted and Maria Sebastian, vice president of sales and marketing EMEA for American Airlines, a champagne reception, the cutting of a giant cake and traditional water shower from the emergency services as the Boeing 767-300 taxied out onto the runway.

Flight times are AA125 departing Stansted 0915, arriving 1315 JFK Terminal 8, with AA124 departing JFK 1945, arriving London Stansted 0700.

The check-in area for the flight is split between Zone D for economy passengers and Zone K for business class passengers. Business class passengers have access to the fast-track, and the shuttle train takes you through to the gate at Terminal 2 (second stop for the shuttle).

At present there is a temporary lounge opposite Gate 31, although American is building a dedicated lounge to seat 48 with restrooms and two shower rooms to be opened in the first quarter of 2008. This will be in time for the second daily flight to JFK by American starting April 8, 2008, which will depart London Stansted as flight AA129 at 1800, arriving into JFK at 2050, and returning on AA128 departing JFK at 2145, arriving into Stansted at 0945.

The flight: The Boeing 767-300 has 225 seats (30 business, 195 economy). The redesigned cabin seems spacious partly because of the ergonomically designed overhead lockers, and partly because the business class seats, though contained within their own shell, aren’t very high, allowing for clear sight angles around the cabin. The new business class seats are in a 2-2-2 configuration, and are lie-flat with personal in-flight entertainment (IFE) with audio and visual on demand. This comes from a large laptop-like screen, which can be detached from the seat in front, or simply unfolded to act as a TV screen with the controls where the keyboard would normally be.

To one side of this is a power socket which can be used for charging either the IFE unit or a laptop. Note though that a special adapter is needed to power your laptop when using this socket. It can be bought onboard from the duty-free catalogue, but at $125 onboard (none are available for hire) you may simply choose to work until your battery is flat and then fume the rest of the journey. The IFE was disappointing in its choice – under ‘Thrillers’ for instance, there was only one selection – Rear Window, from 1954. Nevertheless there is a large choice of TV programmes and audio choices, and BOSE noise cancelling headphones were handed out

The food choice is a large one, with four options for the main course, devised by AA’s ‘Chef Andrew Bailey from [American’s] London kitchen’. Cutlery is metal, and breads, salads, appetizers and wine choice all mark this product out as one competitive with other airlines flying this route.

The seat is comfortable, with an array of pre-set choices for positions suitable for take-off and landing, reading or sleeping, as well as a ‘Memory’ button allowing the passenger to find the perfect position and then enter it into the seat’s memory. In common with most new generation business class seats, this is a lie-flat product rather than fully flat. In the lie-flat position the arms of the seat can be pushed down to give more room, though some may prefer to leave them up, partly for privacy, partly to provide a brace to stop from rolling off the seat. The service was efficient and friendly and professional.

Arrival: Arrival into JFK was preceded by a lunchtime snack, the choice being a huge breast of cold chicken, or a pizza (again both delicious). But an hour before landing, first the headphones were collected for ‘inventorying’, and then the personal IFE systems about 30 minutes later. This may be necessary for the flight crew, but for anyone watching a film it is very frustrating. Touchdown was extremely hard, but we quickly taxied to our gate, which was about a 10-minute walk from security.

Verdict: American Airlines’ new business class is a workmanlike product, which serves its purpose in allowing travellers to sleep on night flights and work during day flights, but reinforces the divide between carriers which offer fully-flat beds and those which do not. In the latter group are many big names (Air France, KLM, Lufthansa, Emirates) but on the competitive routes out of the UK, point-to-point flyers may well choose another airline. Where American comes into its own is with the depth of its connecting schedules from the new JFK Terminal and of course connecting flights from its Dallas and Chicago hubs.

Contact: americanairlines.co.uk.

Tom Otley

COMMENTS » 

DavidBarnes - 02/11/2007 10:47

Good report, but I'd be interested to know when brunch/lunch was served (the departure time being pretty early in the day, One may not be ready for a full meal at 10.30-ish - or could you eat 'on demand'? You say the choice was large - were there 'healthy eating' options as on BA, for example? How many crew members were there in the Business cabin for the [potential] 30 pax - were they attentive, stylish, etc?

IMTJadmin - 02/11/2007 11:48

Thank you for your comment. The food was served slightly later than that, around 11-ish, but it is also available on demand so you could delay it until later in the journey. There were four main course options, including meat, fish and vegetarian, but as for the healthiest dish being indicated, I have to admit I didn't notice (though it may have been there as an icon). With regard to the crew, there seemed to be four assigned to our cabin, but this was an inaugural, and business class was full. On the return journey I had the impression that there were three assigned to the cabin, which was half full. The staff were attentive, yes. I wouldn't want to comment on whether they were stylish or not, but they do have a very different style of service to, say, BA staff. For instance, on the return journey when I was returning from the front toilet and tried to get past one of the staff, I was told in no uncertain terms that there was a designated crossing point the other side of the wall, and I should use it next time. (She was quite right, and I did, but being treated like a schoolboy isn't, in my experience, something the majority of business travellers particularly enjoy.

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