Easyjet has officially launched its Flight Club programme.
As previously reported (news, February 2016), the Chief Executive of Easyjet, Carolyn McCall DBE, has said that the programme is invitation-only, with the minimum threshold for being invited to join being 20 return flights per year with the airline. Even if a flyer reaches that threshold, it may be limited due to the numbers satisfying that criteria (for more details, click here).
In emails sent out this week, Dame Carolyn says that the Flight Club programme is part of a wider initiative for business travellers, which has also seen the introduction of allocated seating and improved punctuality.
http://www.easyjet.com/ejcms/cache/medialibrary/Videos/EN/flight-club
“We are keen to do something to say thank you for our most regular flyers. Flight Club is not like traditional frequent flyer schemes, which you have told us often generate admin, frustration and bureaucracy. Instead it will be a simple, cost effective scheme.”
The benefits are as detailed previously
- Free flight changes without paying admin fees
- Free name changes – up to five name changes per year completely free
- Price promise: If passengers find the same flight on easyjet.com at a lower price, the price difference can be put forward towards the next flight booked.
- Previews and special offers
- Dedicated contact centre team
The emails contain both the dedicated phone number and also each Flight Club member’s customer number.
Flight Club will be rolled out market by market. At present it has not expanded beyond the three markets in which it had been trialled: the UK, France and Switzerland.
To read our interview with Carolyn McCall, DBE, click here.
Tom Otley
