Iberia today became the world's first airline to allow passengers to download and print their own luggage tags from its website.
Customers checking-in online at iberia.com can use the Spanish carrier's MyBagTag service.
The facility allows passengers to first specify the number of bags they wish to check-in, and then download, print, and attach the tags themselves, having folded the printer page into quarters.
The pre-tagged luggage is then checked-in at fast bag-drop counters (numbers 810-811 and 850-851 at Iberia's T4 hub in Madrid-Barajas airport).
The reusable plastic envelopes for holding the tags can be picked up at any Spanish airport.
Last month, fellow IAG carrier British Airways revealed it is trialling an electronic bag tag that could mean the end of disposable paper tags for every flight (see online news, June 25).
The MyBagTag service can be used on Iberia, Iberia Express, and Air Nostrum point-to-point flights to/from any domestic destination. The service is soon to be extended to the airline's European and overseas destinations and, eventually, to cover flights with connections.
This system has been tested in recent months in Madrid, Malaga, Palma de Majorca, Barcelona, and Alicante airport.
According to Iberia, the reading of the tags proved to be 100 per cent reliable, regardless of the printer, paper, or ink colour used.
The MyBagTag initiative is part of Iberia’s Ágora project, intended to improve flight punctuality, efficiency, and the quality of customer experiences at airports.
Graham Smith
