You are here: Home »  News » 


News » 

Gatwick adds 60 staff to reduce baggage delays

Published: 01/08/2014 - Filed under: News »

  • Print
  • Send

Gatwick Airport is bringing in an extra 60 staff to avoid a repeat of last weekend's long baggage delays.

The airport said it is "not anticipating issues" with luggage collection this weekend, but has drafted in the additional staff to support baggage handling firm Swissport.

The move comes a day after Gatwick introduced a free luggage home delivery service and airlines warned travellers flying into the London airport this weekend that they face long luggage collection delays (see news, July 31).

A Gatwick spokesperson said: "Gatwick is operating well and passengers booked to fly through Gatwick this weekend are advised to do so as planned.

"We would like to reiterate that the issues we saw last weekend were limited to arriving bags and delivery has been good since the weekend.

"While we are not anticipating issues with arriving baggage delivery this weekend, we do have a robust contingency plan in place. This includes providing an additional 60 staff to support the Swissport operation.

"On average, bags are delivered on time for 95% of flights at Gatwick and we continue to work closely with our handlers and airlines to ensure our high service standards are met."

Swissport today confirmed that its staffing issues are not related zero-hours contracts, as has been reported.

It also promised that it has "robust systems in place".

The company said in a statement: "Swissport can confirm that baggage handling services to its client airlines during the period to 7am this morning was good and within its targets.

"There were no appreciable delays to Swissport customer airlines outbound or inbound at London Gatwick. Swissport can only reiterate that it has robust systems in place during the forthcoming weekend and will remain in place throughout the peak summer period."

Last weekend, passengers arriving at Gatwick’s south terminal faced long delays in collecting their baggage, with some reportedly waiting up to three hours.

gatwickairport.com

Graham Smith

Read more about...

Bookmark with:

COMMENTS » 

MrMichael - 01/08/2014 17:48

Do we believe Swissport when they say it is not related to zero hours contracts? I don't.

ADD A COMMENT » 

Login details

To add a comment, please enter your email address and password.

Keep me signed in until I sign out

New users

If you are not already registered with us, please enter your email address and chosen password above, and also complete the details below. Your screen name will be displayed on our website.

Your message





TOP SECTIONS »

The growth in self-booking apps

The growth in self-booking apps

Putting your questions to corporate arrangers. This month — Will self-booking apps spell the end of the travel manager?
Read more »

Hotel check: Four Seasons Hotel Doha

Hotel check: Four Seasons Hotel Doha

We review a stay at the five-star hotel located at the north end of the Corniche
Read more »

Your rights under Reg 261 explained

Your rights under Reg 261 explained

Alexander Freeman details your rights to compensation under the EU law
Read more »