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Emirates allows online booking changes

Originally published on www.businesstravellerme.com 08/02/2012 - Filed under: News »

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In a move which is likely to be welcomed by itinerary-juggling business travellers the world over, Emirates is allowing passengers to change their bookings online without charge.

The airline says its upgraded website enables passengers to change the time or date of travel, add flights, or upgrade to first or business class - regardless of whether they booked online, through an agent or over the phone.

Bob Kabli, Vice President E-Commerce, said adding the 'change a booking' functionality online has been planned for a long time.

"Now, thanks to the online feature, a businessperson who needs to see their client a day earlier than expected or friends who decide to upgrade . . . can change their Emirates booking by simply logging on."

Emirates has implemented the online change functionality on all their global websites, across all languages.

Passengers looking to alter their bookings can click on emirates.com and choose 'manage an existing menu' (underneath 'search and book flights').

An Emirates spokesperson said it will not charge additional fees for changing a booking online, although fare rules on the ticket will be applied, as stated in the ticket conditions.

For more information, visit emirates.com

Report by Dominic Ellis

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