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Best customer service practices
23/02/09 | Forum post in reply to bittergenius

I'm with RussShaw6 on this. I am a 1K (100,000) mile flyer with United (not as high an elite as Global Services) and, for the past few years, UA has gone out its way to make me feel appreciated and to always make things right when things go...

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Bangkok Suvarnabhumi Airport
16/02/09 | Forum post in reply to OzTraveller

Incredible but not surprising. This after having to wait an hour or more in the immigration line, a 0% improvement over the equally long lines previously experienced at Don Muang (the old international airport).

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SQ F Class business shall be eaten by EK if SQ does not change its F
19/10/08 | Forum post in reply to ELITEGOLDTRAVELLER

The previous writer makes some excellent points about the differences between the new products on EK and SQ. One minor plus in SQ's favor, however, is the quality of the food in both business and first (I cannot comment on the vodka as it is not...

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