Who stole the Salt and PepperBack to Forum
A slightly misleading title…but
Well done CX lass
Rather than using the forum for a moan, I thought I’d use it to positively praise Cathay Pacific , and more particularly the check-in lass at Chep Lap Kok.
My friend and I checked in on-line and proceeded to the bag drop at HKG.
She checked our passports and did the normal stuff, she then enquired if we were connecting onward after we landed at Manchester. We replied that yes we were indeed flying onto EDI , but on a separate booking.
“Let’s see what I can do for you” ….. was her helpful response !!!
She then patiently and with humour waited whilst my luddite pal fumbled about with his mobile phone, trying to retrieve the FlyBe details.
Eventually she had access to his screen and hey presto, our bags were interlined through to EDI and even better, we had in our hands — Boarding passes for the FlyBe sflight.
In summary…..She could have just done her job and I’d have been happy !!
However the difference between ordinary and extraordinary is simply those 5 letters
It doesn’t take that much ”EXTRA” to make an ordinary experience into a memorable I’ll fly with you again experience !!
She epitomises the Cathay way !!
Oh, the salt and pepper reference…..well that is now an extra!!!
To save money CX have removed them from the cutlery pack.
You need to ask for the condiments, as well as the breakfast juice sitting on the trolley.
And my top tip……book the Hindu meal when you make your reservation…delicious !!6 Apr 2018
Part of CX training – and recent advertising – is to do something extra if requested, or noticed by their staff, and usually they are very helpful.
One reason why they are often voted in the best two for service?6 Apr 2018
If there is someone on Earth who would love to sing praises of CX ,that would be myself ( humbly ) .
I have had the BEST ever inflight experiences with CX crew on various types of flights ;long ,medium ,and short mainly in business class .
I do believe the training that CX cabin crew undergo is among the most comprehensive in the Industry ..
CX is indeed among the THREE MOST CIVILIZED airlines in the world !6 Apr 2018
I love CX and indeed, they always go the extra mile. That said, I flew YVR-HKG on J class ordering a Hindu Veg meal and it was about average. Nowhere near the brilliance of BA’s Indian meal offerings.7 Apr 2018
GivingupBAParticipant7 Apr 2018
Sad the female cabin crew can now wear trousers! Never thought they were at risk in skirts since they’re too busy and polite and efficient. Maybe some routes have weird pax?9 Apr 2018
Yes, excellent in flight service, nice 1-2-1 seating, HKG is a pleasure, but…
Of the 8 CX segments I’ve flown this year, 3 were late, and one, CX 897 on Jan 13, was SEVEN hours late.
Their compensation offer? (no EU 261 protection as it was out of LAX)
In limited use CX vouchers. Laughable.
Subsequently increased to USD200. For a seven hour in-airport delay and a missed meeting in HK Central.
My only option was their in-flight duty free, limited choice and more expensive than at HKG.
Wonderful cabin crew, though, I’ll second that.13 Apr 2018