Unable to log into the forum from mobile devices

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This topic contains 7 replies, has 5 voices, and was last updated by  seasonedtraveller 31 May 2017
at 02:18
.

Viewing 8 posts - 1 through 8 (of 8 total)

  • seasonedtraveller
    Participant

    For the past 6-7 weeks, I have been unable to log into the forum from either my phones – GalaxyS7 & iPhone6 nor my tablet.

    Both username and password are correct & no error messages are displayed but the log in does not happen and returns me to the same page. I’ve cleared Cookies/Cache etc but still no joy.

    Any thoughts from the BT team?
    Anyone else have issues?


    Tom Otley
    Keymaster

    seasonedtraveller – really sorry about that. Give me a moment and I’ll look into it.


    Tom Otley
    Keymaster

    I just tried logging in to the site on an iPad using my wife’s account (strangely she doesn’t seem to have used it for some time – or ever).
    Since I didn’t know her password I put her email in and then the password was wrong and I reset it, but with the new password I could log on.
    If you get chance on one of the mobile devices could you try that? I can always reset it to whatever you like later.
    Again, sorry for the trouble. I’d like to say we have suffered a power shortage but that just wouldn’t be true.


    seasonedtraveller
    Participant

    And I’m in.
    Thank you Tom.


    LuganoPirate
    Participant

    Not wishing to muddy any waters but hope the info helps, I also use an S7, an S5, a Galaxy Tab and a TabS2 and have no problems logging in on any of the devices.


    capetonianm
    Participant

    I’ve been logged in since Friday on a mobile device without any problems.


    SimonS1
    Participant

    Mine is working fine too. LG and iphone.


    seasonedtraveller
    Participant

    Not sure if Tom fiddled and fixed something but suddenly, yesterday I managed to log-in 1st attempt on all 3 devices.
    Cheers
    ST

Viewing 8 posts - 1 through 8 (of 8 total)
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