Singapore Airlines new website
Back to Forum- This topic has 294 replies, 102 voices, and was last updated 21 Oct 2013
at 16:25 by BigDog..
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cbroo79ParticipantReally!! And you really think the fix to the website will fix what is wrong with SQ…???
Unless they take a real hard look at everything and go back to waht made them No.1 in the first place, SQ is not coming back but will continue to go down. Their arrogance is the root cause!27 Jun 2012
at 21:45
LPPSKrisflyerParticipantI didn’t say that! I said the booking system was being fixed and that is, I understand by transferring it all to Amadeus which should work perfectly like it does on any other website.
I doubt it will fix the corporate arrogance though at least fourteen months after introducing what must have been the worst website of a major carrier ever, they have fixed it, even if the admission is couched in other language.
28 Jun 2012
at 06:47
MicrystParticipantHi..
This is my updates about some new website had launched for the Malaysian and Singaporean…
Malaysia Vacations: http://www.explura.com.my
Singapore Vacations: http://www.explura.com.sg/Thank you!!!
Micrys28 Jun 2012
at 12:42
LPPSKrisflyerParticipantThe migration to the new booking system is reported to be complete. They are not saying what it is and nothing looks any different. It’s reported to be Amadeus. If it is, it would probably help SIA to regain the confidence of travellers but as usual they are maintaining an arrogant silence because of course there was nothing wrong with the disaster of the last fifteen months….
http://singaporeair.com/pdf/media-centre/pbss/120708-faq-customers.pdf
8 Jul 2012
at 14:08
KF-GoldParticipantfirstly the advance email sent to frequent flyers said only flights departing on Jul 8 were to be affected and I booked flight for Jul 9. on Jul 8 I was told not possible to do anything and told to be at the airport at 5am, and call centre insist all along they have notified that flightson Jul 9 are also affected. I check all correspondence and web pages saved, but nothing to that effect
secondly, well before the scheduled down time of 18:00 hours on Jul 7, the system was already down
then I had a call from some one in SQ telling me I could do internet check in earlier than expected, so far so good
the problem is, I need to know my new booking reference — because all existing bookings are given new booking ref.
From the look of it, these are generated from amadeus system
At the ‘manage my booking’ function, it still take ages to load
and lo and behold, I have 2 bookings totally disappeared from the system, one booking could be clicked but does not load, after 5 minutes of waiting, error prompts appear and I got logged out of the system
and had multiple bookings for some flights on the same date same sector
conclusion : a bigger mess than May 22, 2011
8 Jul 2012
at 17:22
LPPSKrisflyerParticipantKF – have you checked you bookings on check my trip? If it is amadeus they should now show. I don’t have any new references yet so I can’t do it.
8 Jul 2012
at 18:30
Cobra3Participantas retarded as the krisflyer programme, almost impossible to redeem the flight of your choice without going through multiple compromise. if SQ continue to think they are the “rolls royce” of the air, they better think again because the some people prefer the bentley or maybach.
8 Jul 2012
at 22:34
Lando MarcoParticipantMy mind boggles! You guys have been complaining about SQ for the past 15 months, some threatened not to fly them again others swear to avoid the airline and yet the same people a year later are still making bookings and patronizing the airline. I am a solitaire member but I have not seen the inside of a SQ or MI aircraft since Dec 2010 – my PPS statement only shows 3000 miles earned this year (from hotel stays) and my Solitare was renewed!! The membership doesn’t make any difference to me as I still intend to avoid SQ whenever possible.
9 Jul 2012
at 00:22
LPPSKrisflyerParticipantWhen the website works! Surely that is not too much to ask?
9 Jul 2012
at 06:25
Cobra3Participantsmart move airmarc, i’ve done the same although i still fly SQ for their in-flight service quality and when it is the best possible route to take but i bank my milieage into UA Mileage Plus programme. SQ Krisflyer has been actively discriminating against their own members in the redemption process by not providing lower mileage redemption in their so-called newer aircraft models such as the First and Biz class seats on their 380s and the 777-300ERs. they finally allow these redemptions recently but only after raising the mileage required for such redmption. I soon found out why the change of heart, the biz class seats on most of the 777-300ERs are starting to get “tired” and no longer as prestigeous as initially launched. hard to beat this airline who consistently makes suckers out of their loyal customers and maintained profitability since 1987. with the cannibalising of their short-haul routes by low-cost carriers, those almost guaranteed profitable years are numbered. SQ, like their competitors should start seriously competing for the ever-competitive premium and frequent flying market.
10 Jul 2012
at 04:00 -
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