Faith finally restored in BA after they finally credited me with 150k Avios points, which seems more than fair. Would have been nicer to have got to this solution more quickly, but I am now a much happier person.
Formerly Dos – just back this pm from sitting in the cold rain at the Aviva in Dublin (England v Ireland) , so Malta weather not so horrendous at the moment, though expected to get worse in next day or so.Dublin and the Rugby made a great long weekend away.
Well done fella. After years of always using BA, we had 3 or 4 bad experiences and due to the appalling response we received from our complaints, we have not used them for business or work since. There is a huge amount of arrogance in them expecting our custom. My wife and I and our business would not use them now if they were the last airline on earth.
My bag was left in Milan – through no real fault of BA – fog and my travel plans conflicting… however, they gave me $200 Amex card, £130 refund for clothes and an £80 HLS voucher (my preference over 20,000 Avios) for the inconvenience.
