[Anonymous]

[lloydah]

Not anything here we didn’t already know I think, but interesting that the GC customer in the interview seemed surprised.

http://www.bbc.co.uk/programmes/p01cn7mr

[SimonS1]

Indeed as you say nothing really surprising.

Unfortunately airlines don’t do themselves any PR favours with this ‘declined to be interviewed’ approach. All it needed was a spokesman saying “look these are busy flights in peak season”, that way they might seem a bit more human.

[Author]

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