What is that old adage that most of us learned when we were all a lot younger… Oh yes: if you’re in a hole, stop digging!
Just what is it about this pair of complete tw*ts that they appear determined to try and tough this one out both in the paucity of explanations and their incoherence, and then in the stance (initially) being taken in trying to deny their fare-paying passengers what they are legally owed. FFS!
Anyway, we are still looking for answers to the most obvious questions. The only ones that can come up with those answers are BA and the IT outsourcing company. We’ll have to sit and wait and in the mean time write our letters claiming the compensation under EU261.
There is only one reason why the airline is telling people that claims are on hold while they investigate.
Basically they are looking for ways to stitch customers up, and presumably are in discussions with their lawyers to find the right form of weasel words to communicate it.
The ambulance chasers will have a field day if so.
