British Airways Global System Outage
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at 15:27 by Tom Otley.
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ReefermanParticipantAm trying to calculate the cost to BA – actual £ before taking into account any loss of goodwill/future travel etc.
All passengers delayed 3 hours or more are going to be entitled to between €250 and €600 – plus refreshment costs etc. BA carried 44.5m passengers in 2016 (IAG annual report)- an average of around 122,000 a day. If 80% of these are through Gatwick/Heathrow (a “back-of-the -envelope” guess) – that’s 97,500 today. If only half were delayed 3 hours+ at an average of €400 compensation plus, say, €25 refreshments etc – that a direct cost of around £18m.
Off-setting some of this is the saving in fuel/staff costs from planes not flying.
As ferguson says, outsourcing the entire IT dept doesn’t seem such a good idea now!
27 May 2017
at 16:05
PeterCoultasParticipantdisaster for passengers travelling through Heathrow….WHAT IS NEW….sad for BA though but if you pay monkeys what to expect…unfortunately m recent experiences with Fly Scare mean that I’ll still (assuming they survive) fly with BA
27 May 2017
at 17:18
capetonianmParticipantExactly as so many have said, it’s what happens with constant cost cutting. Having had some involvement, I got out long ago, partly because I saw this coming.
27 May 2017
at 17:25
MartynSinclairParticipantI would have expected this from a loco…. perhaps Ryan but not BA.
Seems to follow similar incidents in the States…
Presume ‘outage’ is a euphemism for ‘sorry our computers are scr**ed’
27 May 2017
at 17:35
Tom OtleyKeymasterThe letter being handed out to @British_Airways passengers at Rome Fiumicino airport. We're told not to stay at the airport #britishairways pic.twitter.com/FVaVzo3QTY
— Phillip Norton (@phillipnorton) May 27, 2017
27 May 2017
at 18:01
SimonS1ParticipantYou can be confident that BA will try and lie their way out of EU261 compensation too. The usual pattern would be to claim it’s outside their control, then not tell people and hope people don’t claim even though they have the contact details for everyone travelling.
If BA made beers it would be “probably the best knats piss in the world”.
27 May 2017
at 18:02
capetonianmParticipantIt’s within their control, it’s their subcontractors. I don’t see how EU261 can not apply.
27 May 2017
at 18:05 -
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