BA Extends HBO Fares to LHR and LCY

Back to Forum

This topic contains 26 replies, has 18 voices, and was last updated by  BA4ever 16 Oct 2013
at 21:20
.

Viewing 15 posts - 1 through 15 (of 27 total)

  • Anonymous

    SergeantMajor
    Participant

    News from BA on the continued roll-out of HBO (Hand Baggage Only) fares:

    “September 2013

    We are simplifying our short haul point to point fare ladder and introducing a suite of new fare types, to offer customers travelling on our UK domestic and European flights more choice and greater flexibility.

    The Hand Baggage Only (HBO) fare, introduced at London Gatwick in February, will be extended to selected routes to/from London Heathrow and London City and new Semi-flex and Fully-flex fares will be introduced:

    •Hand Baggage Only (HBO) – our lowest price for when customers want to travel light
    •Standard – our lowest all inclusive price, with everything expected when flying with British Airways
    •Semi-flex – when travel plans change last minute, our Semi-flex price gives customers the option to change flights on the day to an earlier or later flight
    •Fully-flex – our fully flexible price gives complete flexibility and control to change when and where they fly

    The suite of new fare types, including the HBO fare will be trialled on the following routes and are available for sale from 11 September for travel from 24 September 2013:

    •London Heathrow to/from: Amsterdam, Barcelona, Edinburgh, Glasgow, Paris CDG and Paris ORY, Rome, Rotterdam and Stockholm
    •London Gatwick to/from: Amsterdam, Barcelona, Edinburgh, Glasgow, Rome
    •London City to/from: Amsterdam, Edinburgh, Glasgow and Stockholm

    New more flexible fare attributes mean that customers will have the option to make changes to their itinerary with no change fee and the ability to be able to make changes to their ticket on the day of travel free of charge.

    Semi-flex tickets will also give customers the opportunity to select their seat free of charge two days in advance of travel and Fully-flex tickets allow customers to choose their seat free of charge at any time.

    We’ve listened to customer feedback and recognise that customers sometimes want more control over their travel plans. This means giving them greater flexibility to be able to change their booking, particularly on the day of travel, or giving them a lower price when they don’t need to travel with checked baggage and they know their plans won’t change.

    Our standard Euro Traveller fares will continue to be available year-round.”


    GrahamSmith
    Member

    Here’s the Business Traveller news story on the hand baggage only fares. A separate semi-flex ticket story will follow. As usual, it will appear on the site homepage.

    http://www.businesstraveller.com/news/ba-extends-short-haul-hand-baggage-only-fares


    SimonS1
    Participant

    Bit ironic this coincides with the introduction of new checks for short haul passengers. Extra checks to make your journey easier. Probably based on ‘customer feedback’….

    “If you are travelling from London Heathrow Terminal 5 on a shorthaul flight with hand baggage only, there will be some change to process that is being rolled out over the next few months. This is part of our ongoing commitment to making the customer journey easier, to help to speed things up at the boarding gates and improve punctuality.
    If you have checked in online, we now need to verify your passport / travel document before you go through security.
    Your travel document can be verified at any Self service Check-in kiosk by selecting ” reprint boarding pass” or alternatively, you may go to any one of our passport and visa desks and we will verify your documents before you proceed through to security.
    The changes will take effect from LHR T5 as per the attachment below.”

    11-Sep-2013
    Sweden (Gothenburg Only)
    Turkey

    19-Sep-2013
    Cyprus
    Finland

    25-Sep-2013
    Gibraltar
    Luxembourg
    Poland
    Romania

    3-Oct-2013
    Germany

    10-Oct-2013
    Spain

    17-Oct-2013
    Netherlands

    31-Oct-2013
    France

    7-Nov-2013
    Italy

    14-Nov-2013
    Belgium
    Czech Republic

    21-Nov-2013
    Switzerland

    28-Nov-2013
    Denmark
    Portugal

    5-Dec-2013
    Bulgaria
    Croatia
    Greece
    Hungary
    Norway

    12-Dec-2013
    Austria
    Sweden


    MartynSinclair
    Participant

    I doubt this will simplify an already complex range of fares and structures, especially until the difference in fares are known.

    What it certainly makes me realise is that as long as avios is left untouched, it makes the European redemption scheme stronger than ever in terms of availability, cost and flexibility (if you are Gold).

    What is also strange to see, is Easy Jet considering the business traveller more whilst BA trying to poach the LCC passenger. Wouldn’t it be easier for the 2 airlines to cooperate more, together……?


    FormerlyDoS
    Participant

    Martyn

    Why should an airline that carries about 30% more pax, with established bases at several UK airports cooperate with a regional niche player? 😉


    Cheeryguy
    Participant

    And there it is!


    Cedric_Statherby
    Participant

    What are the rules in the HBO scheme if you buy a HBO fare and then find later that you want to take something in the hold?

    Is this (a) impossible without buying a new ticket or (b) possible for a fee – and if the latter, does it work out the same price or more expensive than a traditional “with hold luggage” ticket would be?


    SimonS1
    Participant

    http://www.britishairways.com/travel/handbaggageonly-faq/public/en_gb

    You pay £20 – not a disaster.

    Not sure how this leaves the fare. As a bit of a cynic in such things my thinking is that within a year the HBO fare will be where the inclusive fare previously was and the inclusive fare will have been bumped up.


    openfly
    Participant

    When the HBO fare was introduced at LGW some months ago, there was a purge at the gate on hand baggage size. Pax were being charged at the gate….well the first few that got caught! It was taking so long to process the pax with oversize hand baggage on HBO fares and flights being delayed that gate staff were told to turn a blind eye….especially after a couple of Golds kicked up!

    It will be interesting to see if the HBO fares are baggage fares minus £10, or the baggage fares go up £10. The latter I fear.


    Danwolf
    Participant

    Interesting psychology here as BA are effectively charging for checking in baggage, like Easyjet or Ryanair, albeit coming from a different angle.

    In other words, say Easyjet show you the fare, then add you ‘add on’ the checked baggage fee, whereas BA are showing you the ‘all in’ fare, or you can subtract the checked baggage fee.


    batraveller2
    Participant

    What makes it worse is that there are no benefits for gold and silver. I would prefer a more opem policy of charging for baggage but this then being waiived for gold and silvers (i.e. like aa).


    MartynSinclair
    Participant

    @FDoS, I would have thought the ‘regional niche player’ had more than enough to do mending its old 747’s than trying to compete with the Orange team!!


    openfly
    Participant

    @batraveller2

    The gold and silver benefits are still there. If you go for the cheaper handbag fare you still get all the tier-points, lounge access and Avios…but at a lower fare. If you go for the baggage fare nothing changes. If you go for a long-haul connecting fare then you still get the massive 3 pieces at 32kgs each, plus two cabin bags…a possible total of 114kgs!

    I use BA LGW short haul a lot. I was sceptical when the trials started some months ago. Basically nothing has changed, just a new fare level of hand bags only.


    Speedbird_ABZ
    Participant

    As I and most others feared, this is just a way for BA to raise their fares.
    A couple of weeks ago I was checking a couple of ABZ/LHR journeys and the semi-flex fare with no baggage is £142 – the same as the lead-in fare is now. “Normal fares” are £162.

Viewing 15 posts - 1 through 15 (of 27 total)
You must be logged in to reply to this topic.
Be up-to-date
Magazine Subscription

To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below

Polls