HonkieX - 02/02/2012 03:42 GMT
This company is part of a network "Corporate Airfares" with subsidiary companies executiveworldtravel.com, firstpic.com, first-class-air.com and several others located in Miami.
Just tried to book two first class tickets with them 4! month in advance of ETD after they confirmed all flight information for both of us on the same outbound and return date.
Then they mistakenly? issued the tickets on 2 different inbound dates cause by “computer mistake of the airline”?? The computer-generated ticket confirmations were then intentionally modified by them to show the correct dates so I should believe the tickets were correctly issued. Unfortunately the airline’s online record was different after I tried to validate the tickets online.
They promised to take care of everything 7 days prior to the flight. If they fail to do so FFC.com would even be responsible for all prepaid hotels, car rental, etc. costs for the two weeks trip (which is obviously difficult to cancel a few days prior to the ETA dates…) – confirmed and promised by email many times!
Unfortunately 1 week before the ETD (after i pushed for the status on weekly basis) they ran into stress and figured the flights are in busy season and they advised me only a few days before the flight to buy a ticket myself for the correct date. For compensation of such “inconveniences” they would offer another round trip ticket in business class.
Trying to buy tickets a few days before departure in peak season is really costly! In this case they weren’t even available any more in all classes… so I ended up canceling the whole trip and now have to bear a loss of booking/ cancelation costs of about 7500 USD as everything was pre-arranged and paid.
FFC.com figured quickly that it gets cheaper for them to just refund me the prepaid money for the 2 initial first class tickets than being responsible.
In my whole life I have never been fooled so badly. If you call one of their offices in London, Hong Kong or Miami you only find a person or answering machine who obviously cannot make any decisions. They always refer you to other offices and pass you around like a tennis ball.
I wish I could have posted a good and happy feedback to recommend their service, but I have enough of this company and prefer to work with other, more reliable ticket brokers.
