Ryanair charges
Back to Forum- This topic has 13 replies, 10 voices, and was last updated 19 Dec 2011
at 00:04 by Tete_de_cuvee.
-
- Author
- Posts
- Skip to last reply Create Topic
-
wickedchrisParticipantjust about to book some flights for friends with ryanair, and they want to take a case each, so i know that they are going to have to pay for that.
but i’m at a bit of a loss with the charges.
this is what it says
0 bags and online checkin is £0
0 bag and airport checkin is £20
1 bag and online checkin is £30
1 bag and airport checkin is £40I@m guessing that 0 bag and online checkin is just taking hand luggage up to 10kg
but what is the 1 bag and on-line check in
is there somewhere you just take your case and drop it off.
thanks13 Apr 2009
at 20:47
MarkCymruParticipantYes. You have to join the interminable queue for their check-in desk. In case you’re tempted by the carry-on only option, I watched them stop a couple boarding a flight at Bristol because they had an approved carry-on bag and a shopping bag from WH Smith. The couple had bought £30 of magazines airside which they could not squeeze into the carry-on. Ryanair made them leave all the magazines behind or threatened to refuse them boarding. There is nowhere you want to go enough to even consider going there on Ryanair.
14 Apr 2009
at 10:18
SimonRowberryParticipantI entirely agree with Mark! I will not travel on principle with Ryanair as I don’t wish to line the pockets of a CEO who treats customers as an inconvenience on one hand and a cash cow on the other. Unfortunately, there are many people who simply can’t afford to use other airlines and therefore provide Ryanair with a large part of their market. It will be interesting to see whether O’Leary’s continuous and offensive ranting about the need for competition will turn into pure hypocrisy in the unfortunate event that Ryanair achieve a majority holding in Aer Lingus. I noted O’Leary’s comments about charging for the use of toilets with some amusement; he’ll spend a fortune as he’s constantly taking the piss.
14 Apr 2009
at 11:51
Why_use_a_silly_name?ParticipantSpot on – but careful now or we will be hearing from VintageKrug at his sanctimonious best.
14 Apr 2009
at 14:29
MarcusUKParticipantRyanair also have a bit of a niche market to local airports or certainly those out of the main cities in the EU.
Whilst they dont appeal to some, they are essential for some who need to fly further out, & also link opportunities in places like Stockholm, where flight destinations are created for local people.However, I think O’Leary is shooting himself in the foot. Tolerance is low on Ryanair’s charges now, & people realise it’s often cheaper to take a full service airline. When airlines like KLM have services to Amsterdam from £89 return, even domestic flights (eg Air SouthWest to Newquay from London City £59 Rtn), why bother flying at 6.45am, to have to pay these arrogant charges, when actually “Proper” Airlines, are now cheaper?
I hear & ackonwledge that people with less money have been enabled to fly, but currently, its cheaper to go with a large full service airline, than book these “NO LONGER Low Cost” airlines.
They wont be so dominant withe the Euro so low for the £, & will not be so dominant in a few yrs…!15 Apr 2009
at 11:18
SimonRowberryParticipantI also agree with the other Mark. I wonder whether this slow erosion of competitive advantage is also fuel for O’Leary’s bluster to some extent. It is, however, true that some “reduced frills” (many are now not “full service” in the old sense) airlines are now cheaper than Ryanair, EasyJet etc. An example: my wife recently had to fly BHX-AMS at very short notice due to a family illness. She got a flight with KLM at a few hours’ notice, for about 60% of the price that Bmi Baby were offering.
A further point is the exceptional value that many airlines are now offering for advance purchase Business Class flights. I flew a couple of weeks ago with Iberia LHR-BCN for around £350 return in Business. The flight was booked a couple of weeks beforehand and did not include a Saturday night stay. Great value if you can afford to risk the no changes/no refunds rule. I have also recently booked BA LHR-BRU in Business on the same basis for around £220 return. Interestingly, the latter fare was less than a couple of low cost carriers out of BHX (admittedly, I have the cost of getting to LHR to add on); the flight timings with BA were far more user-friendly as well.
15 Apr 2009
at 12:20
OneAParticipantYes O’Bleary is surely running out of gullible passengers? His “hidden” charges are astronomical and his ground staff invariably rude. Then he has the audacity to land you light years from your destination city you thought you were flying to (London Luton??? What next? London Prestwick?) whereupon you spend more than you saved paying some licenced bandit in a taxi to take you to where a proper airline would have flown you; and you would then have had a choice of cheap transport by bus or train to the city. I experienced Ryanair once when a day return was bought for me to attend a meeting in Dublin (from BHX). Never ever again. It was only £35 cheaper than Aer LIngus who were a full service airline (complimentary drinks) at the time. The number of hoops to jump through with Ryanair make humourous reading on their tacky website as well if you have a few bored moments to spare!!
16 Apr 2009
at 13:05
Cedric_StatherbyParticipantWhy is everyone so harsh on Ryanair? Nobody HAS to fly on them, and meanwhile they perform a useful function in exploring (for other airlines as well as for themselves) where the boundary between legitimate extra charges that people will pay and OTT charges that they won’t in a million years lies.
My guess is that the charge for toilets was a try-on, and it will never happen because of the response. Which is good business info, for Ryanair and others, and acquired at almost no cost.
Meanwhile, we all have a simple choice: fly on them and pay all the charges they demand, or fly on someone else, or don’t fly at all.
16 Apr 2009
at 13:09
SimonRowberryParticipantCedric, I think people are harsh on Ryanair for a number of reasons. 1. The attitude of their CEO; 2. Their interesting interpretation of the geographical location of some of their airports (at least one isn’t even in the same country as it is implied); 3. Their apparent greed and disregard for their passengers; 4. Their utter lack of customer care and respect for those who generate their income, the passengers (remember the wheelchair case, for example?) etc etc. Yes, we have a choice whether to fly them or not, and, it seems, many subscribers to BT choose not to. However, we are “seasoned business travellers” (whatever that may be) and most of us know the ropes. I feel sorry for the less well-off and less experienced who get duped by Ryanair. Those, Cedric, I suggest, are some of the reasons why we are so harsh on them.
As far as the “free market research” contribution that they have made, I frankly can’t think of many other airlines who would even contemplate such offensive and customer-unfriendly measures as toilet charges. Therefore, I doubt whether this has provided practical help to any airline.
Just contrast peoples’ feelings about Ryanair with their sentiments for EasyJet, two airlines operating in the same market sector. Noone is as harsh about the latter. I wonder why – is O’Leary and his gratuituously offensive mouth a key factor in this?
16 Apr 2009
at 14:34
excessbaggageParticipantWhere do people stand on the “no publicity is bad publicity” stance with Ryanair? – they certainly get their fair share of headlines, and you only have to look at this forum to see that travellers are constantly talking about them.
I guess its hard to erode a brand that is starting from such a low level anyway, but surely travellers will eventually turn against them, particularly when prices to major destinations often don’t turn out much cheaper anyway (especially if you take into account the £20 Stansted Express fare for anyone travelling from the south).
16 Apr 2009
at 14:43
travelworldParticipantActually, I think the most irritating thing is that their business model seem to be designed to catch you out .So there is a charge for payment by credit or debit card, even though you can’t pay any other way. And passengers travelling together can’t combine their luggage allowance. If you ring the call centre you go through menu after menu at a premium rate and then get the engaged tone. O’Leary says that passengers have a choice. We do. That’s why I won’t fly with them.
16 Apr 2009
at 14:44
MarcusUKParticipantEveryone appears to have valid points above…
But time goes by, & the times of getting a fare for £10 each way ( i have taken my share on Domestic flights a few years ago), their “Low Cost”, has gone out of the window.
Make an honest profit, but dont discriminate against disabled passengers charging for wheelchairs/ assistance, Charges are to increase to £30 to check a suitcase in, £7 for “Priority boarding…half the time to get on the same bus first!), £4 to check in on line, £4 to use your card…
It goes on & on. there model will only work when the sacrifice of the frills of travel are cost effective. That time has now gone!
The same applies to Easyjet.
The only saviour for them is the routes & “out of the way” airports they serve, that lock people into access to flights.
However this is no “Community Service”, if a route fails to make money it gets pulled swiftly, so loyalty based on that, won’t last long.Yes KLM have flights without any extra charges, from all over the UK from £89, same BA & BMI to Amsterdam fo eg. Like all the larger “full service” airlines, they look after you if things go wrong, have aircraft & crews always to fall back on, so its really about reliability, security, peace of mind with decent service.
This is essential whether you travel on a break or Business, & will costs dearly when the airline fail you (eg hotels cars other arrangements).But in these tough economic times, we all look for value for money as well as the above. They no longer offer what they did, & the difference of cost has been reversed by their tunnel vision arrogance!
16 Apr 2009
at 17:23
Tete_de_cuveeParticipantSpare a thought for Michael O’Leary, Chief Executive of ‘Ryanair’
Arriving in a hotel in Dublin, he went to the bar and asked for a pint of draught Guinness. The barman nodded and said, “That will be one Euro please, Mr. O’Leary.”
Somewhat taken aback, O’Leary replied, “That’s very cheap,” and handed over his money.
“Well, we try to stay ahead of the competition”, said the barman. “And we are serving free pints every Wednesday evening from 6 until 8. We have the cheapest beer in Ireland”
“That is remarkable value” Michael comments
“I see you don’t seem to have a glass, so you’ll probably need one
of ours. That will be 3 euro please.”
O’Leary scowled, but paid up. He took his drink and walked towards a seat.“Ah, you want to sit down?” said the barman. “That’ll be an extra 2 euro. – You could have pre-booked the seat, and it would have only cost you a Euro.”
“I think you may to be too big for the seat sir, can I ask you to
sit in this frame please”Michael attempts to sit down but the frame is too small and when he
can’t squeeze in he complains “Nobody would fit in that little frame”.
“I’m afraid if you can’t fit in the frame you’ll have to pay an extra surcharge of 4.00 euro for your seat sir”O’Leary swore to himself, but paid up. “I see that you have brought
your laptop with you” added the barman. “And since that wasn’t pre-booked either, that will be another 3 euro.”O’Leary was so annoyed that he walked back to the bar, slammed his
drink on the counter, and yelled, “This is ridiculous, I want to speak to
the manager”.“Ah, I see you want to use the counter,” says the barman, “that
will be 2 euro please.” O’Leary’s face was red with rage.
“Do you know who I am?”
“Of course I do Mr. O’Leary,”
“I’ve had enough, what sort of Hotel is this? I come in for a quiet
Drink and you treat me like this. I insist on speaking to a manager!”“Here is his E mail address, or if you wish, you can contact him between 9 and 9.10 every morning, Monday to Tuesday at this free phone number. Calls are free, until they are answered, then there is a talking charge of only 10 cents per second”
“I will never use this bar again”
“OK sir, but remember; we are the only hotel in Ireland selling pints for one Euro”.
Seasons Greetings.
19 Dec 2011
at 00:04 -
AuthorPosts
