When travel agents get it wrong
Back to Forum- This topic has 16 replies, 5 voices, and was last updated 15 Apr 2015
at 17:35 by icenspice.
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icenspiceParticipantLast Wednesday I was at the departure gate at LHR T1 for the 17:35 flight to Luxembourg. Sitting beside me was a young lady on her mobile. She seemed quite concerned about her itinerary and when she had finished her call I asked if I could help.
She told me she had a meeting the following morning in some town northwest of Brussels. She showed me on her phone but I can’t remember the name. With her she had a printout of train times from Brussels-Luxembourg station, thinking the journey would only take 20 minutes.
I explained that the train from Luxembourg City to Brussels takes almost 3 hours and that a taxi would cost her an arm and a leg considering I pay up to €50 to home 15 minutes away….and that’s if she could find a driver to take her so far.
The strange thing was she was booked to fly back from BRU.
By now boarding had commenced. She thanked me and decided there and then not to fly as she had not checked in any luggage.
14 Apr 2015
at 13:52
MartynSinclairParticipantNot wishing to jump to ANY conclusions, but was the lady NOT from Europe?
14 Apr 2015
at 14:40
Carajillo2SugarParticipanticenspice – that can’t have been a pleasant discovery for her and I can imagine she wasn’t best pleased! Can I ask where the travel agent comes into this?
Also, with the printout of the train times in her possession and (to the best of my knowledge) Luxembourg and Belgium still being in the same time-zone, what made her think it was a 20-minute journey?
14 Apr 2015
at 15:57
icenspiceParticipantHola carajillo
Whether it was a booking made by her employer or an outside agency, I will never know.
From Brussels-Luxembourg you can travel quite far in 20 minutes and she had obviously had this information passed on to her.
For those who don’t know – there is a train station in Brussels named Luxembourg.
Un abrazo!
14 Apr 2015
at 16:27
Carajillo2SugarParticipantAh, now I see! The right train timetable but flight booked to the wrong city.
Still, if you’re going to have a station in Brussels with the same name as another city in a different (albeit nearby) country you’re going to cause one or two problems for some visitors. Just imagine the confusion if London had a station named after a town in Belgium? If that were to happen, I could see my commute into Waterloo from the home counties becoming a tad tricky on occasion.
14 Apr 2015
at 17:11
Carajillo2SugarParticipantflydrive – I know, I was attempting irony and was oh so pleased with how witty and clever I’d been.
I’ll get me coat…….
15 Apr 2015
at 16:25
Carajillo2SugarParticipanticenspice – simple, I take 2 sugars in my carajillo! 🙂
15 Apr 2015
at 17:03 -
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