suitdude30 - 03/02/2010 06:23 GMT
On January 7, I flew on an overnight SQ flight SIN-MEL, and the seat's footrest was defective. As the sole passenger in First, the 3 cabin crew fussed about, attempting to reset the electrics, but to no avail. Thereafter, I moved from 2A to 2F, but with exactly the same result, PLUS a TV monitor which would not stay upright. Had to move seats yet again! I also noticed a large piece of plastic hanging off the back of seat 1A when I was seated in 2A. Needless to say, the impression created by this comedy of errors, coupled with the 3 crew members' faces red with embarrassment, was less than becoming of SQ, especially for F Class.
Upon returning home, I fired off an email complaint to SQ, and it required a further reminder from me before the local manager e-mailed a lengthy acknowledgement of the technical faults on that aircraft, with profuse apologies. This was followed by a voucher for a one-class upgrade. I rang the local manager (let's refer to him as PN) to protest, stating my expectation of an upgrade to F Class, and not just for 1 class, as the latter option would require me to pay for a Business Cls ticket.
I would welcome your opinions on this...
