Travelling BA with bags 23kg to 32kg

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  • Anonymous
    Guest

    FrequentTraveller
    Participant

    Recently there have been a lot of changes to the British Airways hold baggage and advance seat allocation policies. Many of those changes have received a negative reception with travellers. But here is a piece of good news which has just come to my attention. Other people may have missed it too.

    Go to http://www.britishairways.com/travel/bagunacc/public/en_gb#

    Click on “Items that are heavier than 23kgs”

    Scroll down to the end of the page and see:

    The following customers are entitled to a 32kg baggage allowance per bag at no additional charge:
    Customers travelling to and from Brazil.
    Gold and Silver Executive Club members.
    First, Club World and Club Europe customers on all routes.

    Before 7th October 2009 there was always a charge for bags 23kg to 32kg. If you match the above criteria then that charge is removed for all but non-EC high tier members travelling economy.


    Hess963
    Participant

    Thank you for the info FrequentTraveller !!!


    WilliamRead
    Participant

    Thanks for the useful information. From BA’s point of view, what is the point of hiding this consderable benefit in the dark recesses of a website? Surely it should be publicised to its potential and actual passengers?


    continentalclub
    Participant

    It makes a certain amount of sense to make this a slightly low-key policy. Clearly, every kg of extra load equates to increased fuel burn.

    I imagine that they view it as a retention policy rather than necessarily a conquest one. If it keeps their frequent and premium passengers happy on the occasions when they need it then it’s commercial – especially if (even unknowingly to the passenger) it avoids a charge at the desk. If it helps maintain corporate deals negotiated with buyers, rather than the passenger him/herself, then it’s commercial.

    Would the extra baggage allowance make all that much difference in attracting individual passengers, who are likely already either very brand-loyal or else price sensitive, away from other carriers? I’m guessing not.

    However, for the few user-choosers who are concerned about luggage allowances, then the information is on the web if they look.

    So, it’s probably the way that I would personally communicate it too, and it is another one of those things that BA does give you that some other carriers don’t.

    Interestingly, and I didn’t know this until I read it, but The Sunday Telegraph reports that BA is the only (UK, I assume) airline which applies the maximum DfT hand luggage dimensions too:

    http://www.telegraph.co.uk/travel/columnists/6304847/Travel-advice-hand-luggage-restrictions.html


    Expat_Consultant
    Participant

    The article quoted says “But, with the exception of British Airways, most airlines stipulate smaller sizes.”

    I wouldn’t take a journalist seriously, if s/he is capable of writing such an illogical sentence.

    How much confidence can we have in the underpinning ‘research?’

    One also wonders what happened to the editing process 🙁


    continentalclub
    Participant

    S/he is called Sophie.

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