wwtraveler - 11/01/2012 15:16 GMT
End of February, I plan a Business trip to Germany.
As a Lufthansa senator, I received upgrade voucher which I planned to use for the upcoming trip.
Today I called Lufthansa in Singapore to ask if the voucher are still valid. I was told by Lufthansa that my vouchers are still valid.
Unfortunately for the planned trip I could not use them on Lufthansa, since no seats are available for my desired dates.
Lufthansa mentioned to me that the voucher are as well valid on any other Star Alliance partners.
For the upgrade with Star Alliance Partners, Lufthansa told me the booking classes of the tickets which I need to buy.
I checked with Lufthansa a second time and asked if they could tell me which flights out of several dates are upgradeable.
Lufthansa checked with me on the phone the availability with Singapore Airlines.
Lufthansa told me that upgrades are available on Singapore Airlines for the 2nd of March 2012, on SQ 326 and on 19th of March on SQ 325.
I wasn't told by Lufthansa that there is the slightest chance that the upgrade might be rejected.
I called Singapore Airlines and bought a B Class ticket for the before mentioned flights. After the ticket was issued I called Lufthansa again and requested the upgrade.
I was so buffed when Lufthansa, approximately 35 Minutes after the initial call told me the upgrade was not possible because the upgrade was rejected.
I bought a B class Eco ticket on Singapore Airlines. It is around 600 SGD more expensive then the most expensive ticket I could book this afternoon online on the Singapore Airlines website.
When I cancel the ticket, I have to pay 100USD cancellation fee.
I am not pleased about such a bad service.
