Golden Ticket – is it really a big deal?
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at 08:25 by TiredOldHack.
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TiredOldHackParticipantJust interested, as I have not had cause to hand mine out yet….
Is it regarded as a prize among the recipients? Do you get anything from it? Or is it regarded as a marketing ploy and a bit of company praise from the Big Book Of BA Ballcocks?
Would seriously like to hear staff opinions.
4 Sep 2014
at 09:26
handbagParticipantIs it regarded as a prize? From a personal point of view the answer is no. I would be just as happy with a passenger saying that they really liked the way that something was handled. Should I get one, then I would obviously not express this thought to a pax, but express my appreciation.
Do I get anything. I don’t think so. One of the other Crew may know of something, but it is not an seen as an incentive to anyone as far as I am aware.
As a Purser (or should I say CSL) who nearly always works in World Trav , it is unlikely that I would ever see one. The majority of ticket holders are not in Traveller, so Crew that regularly work in WT tend not to get them.
There may be Crew who feel very different.
As to your last question. I prefer not to answer 🙂
4 Sep 2014
at 13:40
TiredOldHackParticipantWell, I do that anyway. I just wanted to know if a GT was a better way of doing so and gave something back to the staff member. I think I’ve got my answer already.
4 Sep 2014
at 13:55
ChiantikidParticipantFirstly, no we don’t get anything from BA, just a thank you from my manager. I’ve been given 6 now and although I’m a bit of an old hack, it’s still nice to receive to be honest and at the time it’s been given to me it’s felt genuine. I know some crew feel that the company should give out some kind of prizes if you get a few, but personally I d’ont think that’s fair. As ‘Handbag’ has rightly said, a lot of it depends on which cabin you work, and also it’s already been exploited by one crew I know to get a lot of them to impress their manager. So best leave it for what it is in my opinion.
I’ve also witnessed other crew getting them and all of them have been genuinely pleased.4 Sep 2014
at 14:01
NNoah16ParticipantI had one in my wallet for a few years finally giving it to a member of staff who was extremely helpful and friendly (best I have dealt with) (travelling in First).
She was so overwhelmed by the gesture that she cried!
However, you can now do it online as after you log in you see the Golden Ticket link that you can assign to a crew member. Its not the same as handing it in person though. 19 years Gold Exec and I only got two tickets to give away.5 Sep 2014
at 06:15
openflyParticipantI gave my last Golden Ticket to an excellent CSD on a long haul flight. By coincidence our paths crossed again some months later. He informed me that he hadn’t officially received any communication from BA, although I had told him previously that he would be getting it. He assumed that I had forgotten. Not so. Annoying for me and disappointing for the staff member.
I get the impression that these Golden Tickets are a tool for BA to bump up its service ratings. It’s almost a sycophantic approach for Frank Van Der Poste to prove that he is doing a good job. They are desperate to counteract the number of complaints!
5 Sep 2014
at 06:58
seanyjmuclhrParticipantI think the Golden Ticket idea is a nice touch. After all, what is so bad about congratulating someone on their work, offering praise for outstanding service, making their day and putting a smile on their face?
Sometimes, the smallest of gestures can have the biggest effect.
5 Sep 2014
at 08:11
cityprofessionalParticipantI’ve actually lost my Golden Ticket, but I do try and fill in a “welldone” when I get good service… Do crew know when this happens?
If anyone from BA is reading, it would be great to (a) know that my feedback is passed through, and (b) maybe even an automatic acknowledgement that my comment has been noted would be good… it feels like my comments go into a big black internet hole…
5 Sep 2014
at 10:01
seanyjmuclhrParticipant+1 cityprofessional
I agree completely that it does feel like survey responses and comments disappear into a black hole. That is why I have stopped responding to online requests for feedback, or worse still, annoying texts when you’re sat in the lounge pre-flight thanking you for flying with BA and soliciting feedback.
5 Sep 2014
at 10:42
SwissdiverParticipantThank you for these replies. I gave one so far and also witnessed a genuinely happy CSD.
Chantikid: I almost agree with you. I think however it deserves more than a thank you from the manager. I believe a call from someone senior, or an email, would be a better recognition, without getting into some sort of gratification…
20 Sep 2014
at 20:51
SuperSallyParticipantWith reference to the op’s question, I recently read that BA threw a gala dinner in London at a top hotel, honouring all golden ticket winners from around the world.
So apart from that (with a few bottles of wine thrown in), there is no real incentive for the crew/staff to obtain these tickets. It’s definitely more of a marketing ploy, which they wish to sit alongside the ‘To Fly. To Serve’ campaign.
22 Sep 2014
at 16:04
TiredOldHackParticipantWell, I think a nice free nosebag in a decent hotel could be counted as a good thank-you from BA…
23 Sep 2014
at 08:25 -
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