Excellent service at Executive Club France

It is of importance to mention the great quality of service I received from BA Executive Club in France.

After 1 round trip with Royal Jordanian between CDG and HKG in September, and 1 between CDG and BKK in October, both flown in Business Class, as Gold, it was impossible to get the corresponding tiers points and Avios.

I requested the missing points and Avios to be credited on my Executive Club account through the online process of BA, and finally, no one segment was accepted by Royal Jordanian. The reason: all points had been already credited on my Cathay Pacific account. Wrong of course!

After almost 3 months from the first flight, and several emails and phone calls to BA Executive Club, I got a direct contact with a very efficient member of team, Christine, Superviser. She took the responsibility to guaranty that I would get all missing tier points [840] and all missing avios [21 100]. I just had to provide my Cathay Pacific monthly statement to prove that no one point had been credited since September 2013.

She just kept her promess! This is really professional, and I reached the Gold level right after for 2014. I really had the great sensation to be considered as an important BA customer.

Should I mention that she also apologized on the name of BA and provided compensation for the troubles I experienced.

I see many people writing about bad experiences with BA and I would do the same, as well as I take the time to write when I am really happy with professional team taking care of issues in a very positive way.

Thank you Christine, and thank you to all others BA members of team involved in my issue.

Thierry

I have to concur… whenever I normally contact BAEC I find the staff generally pleasant and keen to help.