Easyjet price promise

My guess is that Easyjet’s price promise is not so well known given they definitely do not advertise it… and moreover when you call their call centre to ask about it, frequently their own staff are not sure what you are asking about.

But hidden within their terms and conditions (Article 26) is a “price promise” whereby they will issue you with a credit note for the difference of any fare which you bought which is subsequently offered at a lower price at a later date. It is surprising how often this happens (especially if you are booking far in advance).

Aware that this will only have relevance to the minority of readers on this forum, but every penny counts, so just thought I would flag it up! I have done it numerous times with much success.

The reality is, what they mean by “promotional fare” is on the few occasions per year when they offer a sale and promotional fares are highlighted in yellow (they are not ryanair so these sales do not happen very often). Albeit in these ‘sale’ instances then you would not be eligible to avail of this offer, but on personal experience, if you are booking advance fares on easyjet then it is still worth periodically checking the fare (outside these promotional yellow periods) as you would be surprised how often they drop the fare closer to the departure date…

That’s some good info.

They do vary prices constantly according to a historic load factor model. I.e 6 months before a flight, they should have sold X amount of seats. 3 months before they should have sold Y amount etc.

They adjust the price up and down to keep to their ideal model.

You then have a young bunch of ‘graduates’ in the hangar fine tuning specific flights to squeeze extra revenue where they can as well as experiment on the reaction to demand to put into future pricing models.

So I’d expect you can hold them to the price promise more often than you think, although maybe not to a great extent.

I’m sure there’s an app or website that tracks the price of a flight you’ve booked & will alert you if it has fallen, I’m just damned if I can remember what it’s called.
It might be http://www.tripit.com

Tried to hold them to their price promise but was told that “without a screen shot of the lower fare we are unable to process your request”. I replied saying that surely Easyjet have a record of their historic prices but they came back saying there was nothing they could do for me unless I had a screen shot of the Easyjet website showing the new, lower price. What a joke. What’s the point of a price promise if you are making it artificially difficult to claim?

@ LuganoPirate – 03/04/2016 09:13 BST

I thought that it all revolved around the the airline’s revenue management system which plots a certain profile of bookings by a certain point and then increases/decreases fares depending upon whether the number of bookings (and yield) is above or below the profile. Others will know better than me just how flexible/dynamic (sophisticated?) such revenue profiles are.

Beyond that, I have now come to expect (on everyone’s favourite plaything) that intra-Europe Business Class fares are frequently cheaper than Economy fares (assuming that you are after a full FFP fare). This is all part of the fun I get in attempting to game airline pricing schema!