Club Europe food

Caveat emptor.

If they serve up crap in F, what do you expect in C?

Bombard them with the on-board comments forms. The cabin crew have to forward them to BA.

If the CSD was indeed embarrassed she would have offered you the comments form.

I get the distinct impression that BA just doesn’t care any more…in all departments. The staff are totally demoralised…they have lost the will to fight. The arrogant management are not prepared to admit that BA is rapidly going down the drain….especially in the premium classes and products. So sad.

@Travelcruiser. I know exactly the meals you are talking about ex Athens. The fish is called cod Spetsiosa. It’s basicly a small piece of fish, covered in a bland tomato sauce with rice. The chicken is no better. I’ve fed this info back to BA ( I’m crew) on a number of occasions, but it seems it’s still the same. I’m not sure what’s happened to the food from Athens as uptil last year it was very good. There was a pork medallion dish in Club which was excellent. The other thing I’ve noticed is that the portions are not as big. I know one of the senior executives in catering for BA who work with DHL in LHR. I’ll send her your comments.
Personally I find the food in CE from LHR to be on the whole pretty good. ( Let’s leave the afternoon tea and the extended breakfast out of this!) The hots on the lunch/dinner we serve are normally well received. We round trip the catering apart from the longer flights eg. Athens /Istanbul. Interestingly the food ex IST is very good. Not sure what’s happened in Athens but will send your feedback in. I’d still complain if I was you.

Perhaps it is the Athens base that is the issue, I flew Madrid to LHR yesterday in Club Europe and the choice was also cod with rice or a chicken with salad. The cod however was a tandoori spiced marinated cod and far from dry, even the rice was cooked well. Can’t comment on the lemon chicken but people were having seconds. I did when eating it think it tasted like a good quality microwave meal from M&S or Waitrose but I didn’t really expect anything else ,if anything it was better than my expectations based on recent comments about CE food provision. Until you can build a fully functioning kitchen up front of an A320 what more should I expect? However for me it is the service and the crew that really make the difference. The two crew who served a business cabin containing 30 passengers showed how BA crew can be the best professional yet friendly and happy to have a bit of banter and a laugh with the cabin whilst clearly very busy. It is fair to say that the purser got me more than a little tipsy and the flight flew by.

The only negative for me about the flight was the BA crew member in uniform who must have been commuting to London for work seated behind me in the back row on CE who had his cup of coke from Burger King with him. Perhaps I am snob but I just thought really?

Chianikid thanks for your comments and for feeding back to BA on my behalf. . As it happens two days later I received one of those automated multiple choice surveys asking about my ATH to LHR experience. I wonder if others had complained? I of course gave feedback on the food. One thing I think is strange on this surveys is when they ask if you had any conversation with a pilot before or during the flight. Anyone know why?

7am – almost 3 hour flight from LGW last week.

Club Europe Breakfast expected – OK its not gourmet but ample if you have had an early start.

Busy cabin – 7 rows almost full in CE.

Purser and colleague served breakfast – extra speedy – only water offered – no extra tea and coffee run then both retired behind the blue curtain for the remainder of the flight. No drinks run not even orange juice offered.

On a visit to the WC I asked why no drinks run and was told there is no drinks run on the breakfast flight !

First time in many years of early CE flights – a lot of holiday makers enjoy a glass of bubbly and it has ALWAYS been freely offered.

I feel strongly about this lack of service or just laziness on the crews behalf- I have the pursers name – what can I do to make a meaningful complaint to stop this happening again assuming however that this is not another BA cutback.

Perhaps any BA crew on this forum could advise.

Definitely has breakfast on CE breakfast flight last week (review submitted to seatplans.com and pending review) and there was definitely a drinks run. More than one, in fact – one gentleman in the row ahead of us got five servings of champagne. He was connecting to SFO, I shudder to think what state he was in when he arrived!