TravelingTom - 01/02/2012 10:23 GMT
On Dec 30, 2011, my family flew on Cebu Pacific Flight 5J 915 from Manila to Caticlan to go to Boracay for New Years. My wife and I were seated in Row number 1 directly behind the cock pit.
Due to events on the flight, we accidently left a digital camera sitting in our seats when we exited the aircraft. All individuals on the flight exited at the rear of the plane ahead of us. We were THE LAST PASSENGERS to get off. The only individuals left on board the flight were the pilots, flight attendants and cleaning crew.
We noticed that our camera was missing almost immediately after while getting our bags. We spoke with the Caticlan airport Cebu Pacific representative. He attempted to talk to the plane staff but said that the plane was preparing for departure and nothing could be done. However, he would forward our information to the manila office for follow up.
Over the next few days in Boracay, we had several phone calls from the Caticlan Cebu Pacific rep only to say there was no new information. Our case was still being investigated.
We returned to Manila on January 4, 2012. We filed a notice with the office Cebu Pacific office on arrival in terminal 2 and spoke to a manager. He said that the matter would be investigated. We never received one phone call or one email from Cebu Pacific in the month that followed the filing of this report.
When you travel domestically in the Philippines you have many options; Philippine Airlines, Zest Air, Air Phil Express, Seair and others. Only take Cebu Pacific if it is absolutely necessary.
